ServiceNow Solution Architect - ITOM




Posted 2 days ago

Why Us

NewRocket, a Global Elite ServiceNow Partner, advises and supports clients in designing, implementing, and managing digital workflows to improve employee and customer experiences. Awarded “2023 ServiceNow Creator Workflow Partner of the Year”, The Most Promising ServiceNow Solution Provider 2022 and recognized as ServiceNow's Americas Partner Award Winner 2021, Global Partner Award Winner 2021, and one of Inc. 5000 Fastest Growing Private Companies. NewRocket is one of only three companies globally that is certified across the entire NOW platform, enabling clients to realize all of the benefits with none of the technical debt.

We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver.  We are “Raising the Bar” in delivering technology’s promise to create new kinds of experiences for our customers. 

We are #GoingBeyond Come join our crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow provides a platform that makes workflows work. We are hiring for a Solutions Architect – ITOM who will be responsible for leading the successful delivery of ServiceNow solutions and services. The Solution Architect will be responsible for architecting, leading and designing solutions using leading practices on complex professional services projects.

What You Will Be Doing

  • Serve as a primary technical point of contact and key interface for ServiceNow ITOM project solutions
  • Define technical solutions for architecture and design that are aligned with client’s business solutions, within ITOM/CMDB implementations best practices.
  • Manage all aspects of ServiceNow based application and systems development, design, coding, debugging, troubleshooting and query optimization
  • Contribute, create, and customize ITOM ServiceNow applications and solutions
  • Presales Demo and Proof of Value for prospective customers.
  • Conduct requirements analysis sessions, customer workshops and technical guidance to capture all necessary technical design for the best implementation solution
  • Collaborate with Delivery Management on creating a plan that drives results based on the customers’ requirements and budget
  • Research industry impact and innovative opportunities to propose product enhancements
  • Provide engineers with architectural blueprints/requirements for implementations
  • Draft use proposals (SOW), use cases and functional requirements documents
  • Provide technical assistance in a pre-sale’s capacity and Proof of Value for prospective clients

What You Bring Along

  • 8-12 years of IT Services and proven business architecture experience
  • Minimum 4 years preferred work experience on the ServiceNow platform
  • Expert level proficiency with ITOM/CMDB product line including
  • Experience with implementing integrations with ServiceNow ITOM and CMDB process (Discovery, Service Mapping, Event Management, CMDB/CSDM, Cloud Management, Orchestration)
  • Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, SOAP, SCP, FTPS
  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc
  • Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services.
  • Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
  • Adapts quickly in a fast-paced environment!

Education: Bachelor’s degree in Computer Science, Business Administration, and/or equivalent work experience.

ServiceNow CIS and/or CSA certifications (preferred)

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact To learn more, visit:

The salary range for this job is $145,000.00 to $197,000.00 in the United States, including (but not limited to) California, Colorado, and New York City. The amount offered will depend on additional factors, including job-related skills, experience and relevant education or training. In addition, the successful candidate will be offered a performance-based incentive plan, health insurance, 401k contributions, a flexible (unlimited) paid time off policy, and 10 paid holidays per year. Applicants should apply via NewRocket’s internal or external career sites.

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