ServiceNow Senior Software Engineer - ITAM

Why Us

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The go-to ServiceNow guide, NewRocket was recently awarded the “ServiceNow 2024 Partner Award for Employee Workflow, Americas region”, “2024 ServiceNow Customer and Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.

We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver. We _#_GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments.  We are hiring for a ServiceNow Senior Software Engineer with ITAM experience. We will provide support and guidance to get you up to speed on some of the most amazing projects!  We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals. We are #GoingBeyond

What You Will Be Doing

As a ServiceNow ITAM Developer you will drive engineering and development, and contribute to implementation of HAM Pro for our client

Experience in hardware fulfillment, inventory and distribution workflows in HAM

Experience with developing and troubleshooting scoped applications

Assist in the CMDB, Configuration and IT Asset Management in building performance to ensure optimal performance and operatoin

* Serve as the Technical Guide for all thing HAM/HAM Pro * Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders * Participate in user acceptance testing of the resulting maps, impact rules and event management work * Promote your update sets and data across applicable SN environments

Remediate any production incidents that arise related to this scope

Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns

Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

What You Bring Along

• 4 - 8 years of experience in application development and/or software engineering on a cloud platform
• Expert experience with ServiceNow HAM Pro
• Experience with Discovery and service discovery capabilities within ServiceNow
• Comprehension of, and the ability to communicate and implement ITAM
• Ability to comprehend, modify and create server-side, object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell
• Ability to research and independently learn new technical information to perform configuration, operation, or network connectivity of applications, operating systems and network devices
• Experience in system administration of Linux and Windows servers
• Exposure to protocols such as HTTP, TCP, SNMP, SOAP, and REST
• IT Operations experience in storage, network, and compute of enterprise environments
• Service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)
• Understand Credential less and Credential based Discovery
• Install, configure, and integrate software products from ServiceNow ITAM visibility with a focus on the discovery, service mapping, certification management, Service Graph Connectors and Multisource CMDB
• Ability to prevent duplicate Cis with CI identifiers
• Extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns
• Knowledge and ability to configure, manage and maintain MID servers
• Proficient in working with command line console for Service Mapping
• Ability to work with and migrate patterns between Environments for Service Mapping
• Proficient in configuring Identification Rules for Service Mapping
• Ability and knowledge in Discovery of multi-tier services including advance pattern configuration for Service Mapping

Education: Bachelor’s degree in Computer Science and/or equivalent work experience

Certifications:

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ServiceNow Software Asset Management and/or Hard ware Asset Management (CIS-SAM, CIS-HAM)
• ITIL Foundation (preferred)

We Take Care of Our People 

 NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation,

please contact hr.us@newrocket.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

The salary range for this job is $96,000 to $147,000 in the United States, including (but not limited to) California, Colorado, and New York City. The amount offered will depend on additional factors, including job-related skills, experience and relevant education or training. In addition, the successful candidate will be offered a performance-based incentive plan, health insurance, 401k contributions, a flexible (unlimited) paid time off policy, and 10 paid holidays per year. Applicants should apply via NewRocket’s internal or external career sites.