ServiceNow IT Service Management Application Lead



Pune, Maharashtra, India

Posted 13 days ago

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

  • Project Role :Application Lead
  • Project Role Description :Lead the effort to design, build and configure applications, acting as the primary point of contact.
  • Management Level :8
  • Work Experience :8-10 years
  • Work location :Pune
  • Must Have Skills :
  • Good To Have Skills :
  • Job Requirements :
  • Key... Responsibilities : A Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions B Configure Workflows in the ServiceNow platform C Resolving ad hoc challenges including break fix Work with release and version upgrades
  • Technical Experience : A- Good understanding of ServiceNow Development Platform including, but not limited to ITSM, Custom Development, ITOM Exposure on complete ITSM and ITIL support process especially in areas of Service Design, Service Transition and Service Operation B Worked with 3rd party integrations using REST, SOAP D Minimum 5 years experience supporting the administration, configuration development of the tool
  • Professional Attributes : A Excellent written and verbal communication skills B Good analytical skills along with Project management and time-management skills C Strong problem solving skills D Teamwork and team building skills
  • Educational Qualification : Bachelors Degree in Computer Science/IT/Engineering or related field
  • Additional Information : Mandatory : Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM / GRC, ITAM
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