Servicenow Architect

Job Responsibility- Solution Architect

Reporting to the Sr. Manager, ServiceNow Platform, the ServiceNow Platform Architect will be responsible for designing solutions for the ServiceNow Platform, the overall design of a large-scale enterprise application using best practices, and the development of various components, technical documentation, and implementation guides.

RESPONSIBILITIES:

• Ensure solution architecture analysis, design, and direction on the development activities, with specific emphasis on leading efforts involving Process, Solution Design, and Integration while ensuring technical leadership and assurance of best practices.
• Work with the developers to review and design new enhancements to the application.
• Review all ServiceNow design issues and provide guidance to developers and administrators on fixing defects.
• Review and sign off ServiceNow upgrades, patching, and release management cycle.
• Provide strategic recommendations around technical best practices ... industry trends.
• Analyze and estimate the time required to design, develop, and implement the technical solutions.
• Participate in requirement gathering meetings and provide developers' input based on the requirements.
• Contribute to continuous improvement of processes, standards, agile working methodologies, and tools while ensuring adherence to coding and quality standards.
• Design and architect ServiceNow CMDB and Discovery Jobs
• Collaborate with stakeholders and members of the team.
• Know end-to-end ServiceNow ITSM solution in ServiceNow.
• Guide junior members of the team when required.
• Develop system documentation, including process flows, design documents, etc.
• Define the architecture of ServiceNow implementations and oversee the deployment.
• Define a continuous improvement process for the ServiceNow Platform.
• Define defect and enhancement process and policy to meet the business requirements as per the best practices.
• Propose Integration with other tools and vendors whenever possible and define integration best practices.
• Develop Visio diagrams and high-level architecture documents,
• Keep check of instance performance and purpose improvement to improve end-user experience.
• Work directly with the business to understand specific business processes and business drivers, and business strategies across a business unit; identity and communicate future needs and opportunities for business services that can be enabled via ServiceNow, and oversee the technical development and delivery of business solutions.

MEASURES OF SUCCESS:

• Deep knowledge of designing and implementing ServiceNow solutions.
• Deep knowledge of ITSM, ITOM, Finance Management, CSM, FSM, HR, DevOps, and SecOps.
• Good understanding of ITIL processes.
• Experience in an enterprise environment with multiple integration points.
• Experience in architecting and deploying large-scale ServiceNow implementations.
• Strong analytical skills to identify problems and recommend solutions that meet business requirements.
• Good communication and interpersonal skills to effectively collaborate with users, stakeholders, and team members.
• Ability to work independently and take ownership of projects.
• Must be a team player to work with developers and platform administrators.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
• Must know tools like Excel, Visio, and other Microsoft products.

KEY QUALIFICATIONS & EXPERIENCES:

• At least 5/+ years' experience in designing and implementing the ServiceNow Platform.
• Bachelor's degree in computer science, information systems, or another related field (or equivalent work experience).
• Broad exposure to IT infrastructure and application landscape, ideally with technical depth in a discipline/ITSM process.
• Certifications Preferred:
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM).
• ServiceNow Certified Application Developer (CAD).
• ITIL v4 Foundation.
• TOGAF Certified Enterprise Architect (optional)

OTHER INFORMATION

• Key internal relationships: IT Service and Regional Managers, IT Architects, IT Workplace, Network Services, IT Security, IT Applications, HR.
• Key external relationships: External vendors, partners, and service providers.
• Travel: as required.
• Job is primarily performed in a standard office environment. However, this could be starting as a hybrid model.

Minimum Certification

• System administrator
• Certified Implementation Specialist – ITSM
• Certified Implementation Specialist- HR
• Certified Implementation Specialist- GRC (optional)
• Certified Implementation Specialist- SAM (optional)
• Certified Implementation Specialist- HAM (optional)
• Certified Application Developer (CAD) (good to have