Service Now Architect

M3BI - A Zensar Company

M3BI - A Zensar Company

Hyderabad, Telangana, India

Posted 13 days ago

Greetings from M3BI - Zensar

We are looking for Service Now Architect for one of our client.

Please find the below details and JD for your reference.

Location: Hyderabad

Experience:10+ years

Notice period: Imm to 15Days

Mode : Hybrid

Please find the below JD.

. Extensive experience implementing, configuring, and supporting the ServiceNow platform?

As part of the infrastructure team, the ServiceNow IT Asset Analyst/System Developer/Administrator will be involved in support of the ServiceNow platform and the implementation of any new modules. The core focus area for this resource will be the ITSM and ITAM modules of SN, with the goal of acting as a backup resource for other SN Modules.

Monitor the health, usage, and overall compliance of ServiceNow and its applications

  1. Under general direction, customize, configure, and support solutions on the ServiceNow platform as it relates to ITOM, ITAM, CMBD, ITSM, Service Mapping, Employee Center, Flows, and other related... functionality

Perform day-to-day administration of the ServiceNow platform.

  1. Ability to develop and maintain Self Service Catalog Items and proficient with workflow automation, User Interface (UI) policies, data policies, actions, business rules, client scripts, report setup, data imports, LDAP integration, and third-party software integrations

Support ServiceNow discovery tool for CMDB.

  1. Implement Service Mapping and Maintain the integrity of the ServiceNow platform across production and non-production instances.

  2. Design and configure new applications and modules.

  3. Present system changes to the ServiceNow Governance Team and Change Management Board, communicate changes to targeted users and implement approved changes to the platform

  4. Create and maintain custom reports and dashboards in the ServiceNow platform, ensuring no impact on system performance

  5. Ensure integrations between ServiceNow and other platforms are functioning as expected

  6. Implement new integration with key external systems like Okta Azure Cloud etc.

  7. Install, configure, activate and maintain different OOB software publisher pack

11.Integrate, configure, activate and maintain different software publishers and manage compliances

  1. Assist in building and maintaining internal documentation, create KB articles on ServiceNow functionality, and train users

13.Support translating business requirements into technical requirements.

14.Maintain Service Level Agreement (SLA) and monitor SLA workflows.

About M3bi:

M3bi was founded in 2010 and is headquartered in Scottsdale. With 445 professionals across the US and India, M3bi's other services include business intelligence and analytics, data warehousing and big data, and product engineering. M3bi works with some of the leading global brands, displaying a cross-section of CIO, CMO, and CDO focused expertise. M3bi's team includes architects, leads, senior software and platform engineers, senior business analysts, and data warehouse solutions specialists with deep engineering expertise across digital technologies. But do you know what makes us stand out from the rest? It is our belief that the growth of a company not only depends upon its core values but also on the brilliance of its individuals. Therefore, we encourage the 360-degree development of each team member and provide them with a fun, dynamic, and open work culture that ensures every voice is heard and decisions are made together as a team. We embrace challenges, rewards, promotions, and growth opportunities and believe in building a strong foundation for an elite new class of empowered employees. Today, our portfolio includes a diverse mix of solutions ranging from Data Engineering, DevOps, Big Data and Analytics, to Digital, Robotic Process Automation, Blockchain, Quality Engineering, Service Delivery, and much more. But for us, this is just a start We'll continue accomplishing our mission to do things in the right way with a team of experienced professionals that possess the right mix of skills and expertise in IT & niche technologies.

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