ServiceNow Engineer Senior Manager

WHAT YOU'LL DO

You will join our squad responsible for developing and supporting CMDB, ITAM applications, and our ServiceNow platform and will work with teammates and stakeholders located around the world to deliver value to our users. You will work on stories involving scripting, configuration, and integration across a wide range of ServiceNow applications and plugins. You will develop and... deploy standards to ensure a high level of ServiceNow performance, stability, and security. You will help us deliver more value from our existing CMDB, ITAM implementations, and will support our ServiceNow cloning & upgrade cycle. You will also help deploy new functionality using Integrations, Workspace, Flow Designer, IntegrationHub, and other emerging ServiceNow capabilities. You will mentor our junior team members and server as top escalation point for ServiceNow issues.

You will join our squad as a ServiceNow Engineer Senior Manager and work with our high performing team of engineers, administrators, and architects. You will participate in our agile scrum ceremonies and work closely with our product owner, scrum master, and analysts to prioritize your work to be delivered each sprint. Your main focus will be on development, but you will also contribute to solution design, configuration, troubleshooting, training, documentation, and support activities.

YOU'RE GOOD AT

• You have strong development fundamentals, and experience designing and implementing ServiceNow solutions
• You take the lead on challenging issues and assignments
• You create high-quality technical documentation
• You are good at troubleshooting
• You communicate well and build relationships with stakeholders and team members
• You embrace agile ways of working
• You seek out opportunities to expand your ServiceNow knowledge and expertise YOU BRING (EXPERIENCE & QUALIFICATIONS)
• 9+ years of development, architecture, or other relevant experience
• 6+ years of experience developing on the ServiceNow platform
• Expertise troubleshooting and improving ServiceNow stability, performance, and security
• Subject matter expertise and hands-on experience in ServiceNow upgrades, CMDB and ITAM applications
• ServiceNow certifications preferred (Certified System Administrator, Asset Management, CMDB)
• Proficiency with Javascript, ServiceNow APIs, reporting, dashboards, access control, system clones, and upgrades
• Experience with integrations preferred, e.g. REST, GraphQL, IntegrationHub, and store apps YOU'LL WORK WITH

You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint. ADDITIONAL INFORMATION

Candidates should be aware that BCG currently maintains a policy requiring all US & Canada based employees to be fully vaccinated against COVID-19. Newly hired employees must be fully vaccinated prior to their employment start date. BCG is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated for medical or religious reasons where it is not an undue hardship to the company to do so as provided under applicable federal, state, provincial and local law