Senior ServiceNow Developer - Remote

The Hartford

The Hartford

Austin, TX

Posted 12 days ago

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.

The Sr. ServiceNow Developer will join a team of ServiceNow system administrators and developers in providing development and operational support of... The Hartford's ServiceNow platform.

The developer will work closely with stakeholders and team members in designing and delivering solutions within the platform, develop enhancements to various ServiceNow and custom applications, develop and modify service catalog items, create and maintain the team's process documents and provide general ServiceNow administrative duties. The developer will also be responsible for issue resolution and troubleshooting of items in the incident queue, as well as researching ServiceNow functionality as required.


  • Partner with business stakeholders to understand requirements and develop solutions within the ServiceNow platform following best practices
  • Configure and develop customizations to various applications within ServiceNow such as Service Catalog, Incident, Change, CSM, GRC, Vulnerability, BCM, SamPro, Portal, Workspaces
  • Proven ability to automate business requests utilizing Service Catalog, Flow Designer/IntegrationHub and workflow/orchestration
  • Utilize Agile methodology and the ServiceNow Agile application
  • Provide functional and performance testing
  • Perform weekly releases into Production
  • Establish and manage integrations in ServiceNow utilizing ServiceNow table APIs, scripted Web Services and custom REST APIs
  • Import data into ServiceNow utilizing Scheduled Jobs, Flows, Import Sets and Transform maps
  • Provide custom application development
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced Scripting of each
  • Research and apply available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customizations function as expected
  • Manage incidents/problems related to the ServiceNow platform
  • Develop and manage operational metrics reporting and dashboards
  • Identify, analyze and resolve data and system issues of intermediate complexity
  • Develop, validate and execute comprehensive test plans
  • Provide mentorship for other developers
  • Provide guidance to process owners and users


  • A minimum of 3+ years developing within ServiceNow
  • Fundamental understanding of ITIL business processes
  • Experience with SamPro, Vulnerability, BCM, GRC a plus
  • Experience working closely with others to capture business requirements, translate them into technical specifications and develop them within ServiceNow

Must be authorized to work in the U.S. without company sponsorship


The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:$106,160 - $159,240

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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