Manager/Senior Manager - ServiceNow

Description:

What will your typical day look like?

As a ServiceNow Professional you will have the opportunity to collaborate with business analysts, experienced strategists, visual designers, software engineers and testers to deliver an industry leading and innovative product.

This is a client facing role where you will be working as part of a team gathering technical and business requirements in workshops, developing and documenting standards, templates, business rules and designing, configuration and building of the solution and implementation – no day will be the same.

About The Team

Never expect a boring day in our Tech, Strategy & Transformation team. Every project is different and exciting as you gain experience across a range of clients - from consumer goods, mining, financial services, to telecommunications. Supported with comprehensive training, our tech advisors have a strong foundation in technology and tools that allow us to radically improve and transform IT strategy... and enterprise architecture.

Enough about us, lets talk about you.

You will have solid ServiceNow development experience with deep functional and technical knowledge of the platform with relevant ServiceNow certifications (Certified Implementation Specialist is a must). In addition, you will have the following:

• Strong stakeholder management experience
• Strong ServiceNow technical expertise in ITSM and ITOM with Certified Implementation Specialist certifications with ServiceNow
• Experience in implementation projects and end to end SDLC development and delivery on ServiceNow
• Demonstrated understanding of ITIL practices Incident management, problem management and change management.
• Strong understanding of JavaScript and Angular JS
• Experience in integration of ServiceNow with alternate tools/platforms.
• Ability to engage with business stakeholders to understand their priorities, value drivers and needs
• Strong ability to provide well-conceived, clearly articulated, pragmatic solutions and recommendations to complex business problems
• Advanced command of communication and analytical tools is preferred e.g. MS Project, PowerPoint, Excel
• Ability to communicate complex / technical issues to non-technical audiences

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.

At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request.

The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider