ServiceNow Test Manager

Opus Recruitment Solutions

Opus Recruitment Solutions

Sydney NSW, Australia

Posted 12 days ago

12 month initial contract based in Sydney or Melbourne with flexible working arrangements.

My client based in Australia works in the wealth management domain was established over 30 years ago and manages upwards of $50 billion in funds. They have been on a digital transformation journey for a few years and have invested heavily in their technical platforms.

They are currently working with an external partner to implement ServiceNow from the ground up, taking over from an old legacy system that has been in place. This will enable the client to have a cloud-based platform for automating IT management workflows.

The client has offices in Sydney and Melbourne, so we're open to candidates from either locations.

We are looking for a well-versed Test Manager/Leader to manage the E2E implementation of ServiceNow acting as a bridge between the client and their implementation partner. You will look after governance, status reporting, testability, functional and non-functional test coverage... UAT and be an excellent communicator.

Collaborating with the implementation partner, they will have their own Test Lead and Testers so you will need to make sure that what they are doing is working and we're achieving E2E test coverage in the most efficient way possible. You will also have a Test resource (or 2) internally to assist with things like UAT phases and you will report to a Senior Manager in Testing.

We require someone who either has strong experience with similar workflow/ITSM implementations or has solid ServiceNow implementation experience. If you don't have either, it's going to be tricky to get you up to speed regardless of how many years you have worked as a Test Manager.

Required Skills:

  • Excellent communicator internally and with vendors
  • Test governance
  • UAT (hands on and planning)
  • Test strategy and planning
  • Strong co-ordination skills
  • Functional and non functional test strategy experience (we need you to think about Performance, Automation..)
  • Strong experience in a Test Lead/Manager role
  • Experience implementing ServiceNow or similar solutions

Nice to have:

  • Automated Test Framework (ATF) for ServiceNow
  • Wealth Management/Banking domain experience

How do we work?

No official WFH policy is in place so it will be flexible, but you will be required to come into the office during specific phases such as critical UAT, team workshops etc. As such, you must be based in Syd/Melb to get to the offices, and the majority of your work will likely be carried out remotely.

Please apply here or email if you are the right candidate or know someone who is.


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