Product Owner ServiceNow

NOTE: THIS POSITION IS TO JOIN AS W2 ONLY ... SERVICENOW PRODUCT OWNER

LOCATION: COLUMBIA, MD (EAST COST PREFERRED)

DURATION LONG-TERM CONTRACT

RESPONSIBILITIES Supports creating the overall roadmap and shapes demand for enterprise platform consumption

Ensures platform team alignment with the business strategy, roadmap, and platform governance policies

Has ownership and oversight of the ServiceNow instances, the core platform team, and any escalations

Maximizes value by identifying additional business outcomes the platform allows.

Presides over the technical governance board and is involved in all governance components.

Presides over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy

Manage and prioritize the backlog of product enhancements and new feature requests

Define product vision and strategy, maintain product roadmap(s)

Provide solutions for stakeholder requirements that favor out-of-box functionality over customization

Form and lead productive client relationships with firm-wide stakeholders and executives

Gather and prioritize new product requirements

Coordinate feature validation efforts with key stakeholders and users

Work with technical and non-technical stakeholders to define epics and user stories with sufficient detail and acceptance criteria to ensure successful. delivery of product capabilities, features, and business outcomes.

Define the operational state of product features and validation criteria (Key Performance Indicators or KPIs) to ensure successful delivery and achievement of business outcomes. Serve as the primary liaison for gathering customer requirements and mapping to Service Level Objectives, Indicators, and Agreements.

Monitor delivery to identify issues and escalates accordingly

Interact with executive leadership and partner organizations to successfully deliver on product commitments

QUALIFICATIONS: Background in central architect/SME position in a large company or from an implementation partner with broad and deep experience

Degree in Computer science, MIS or equivalent

Highly IT literate (IT drivers)

A minimum of (5) years of experience with ServiceNow development

Technical solutions architecture and Project management experience

A certification as ServiceNow Administrator and Application developer preferred

Fluent in English oral and written

Understanding of the set of IT Services provided to enterprises by a global IT organization and the IT infrastructure technologies that support and enable them

SKILLS REQUIRED: Understanding of design thinking techniques

Proven experience and track record delivering ServiceNow and full stack functionality

Experience delivering features on one or more ServiceNow modules

Experience delivering features in full stack environments

Strong professional and interpersonal skills including creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional team s

A cute attention to detail and quality ; driven with the ability to self-manage

Successful track record in strategic planning and bringing products 'to market'

Demonstrable experience with roadmaps, milestones, and scoping/estimation

Demonstrable experience creating Story Maps and user stories

Ability to lead projects following Agile or Scaled Agile methodologies

Experience working with a global team and organization

DESIRED KNOWLEDGE: Integrations via REST

JavaScript

Flow designer

The ServiceNow data model

ITSM

ITOM

ITBM

GRC