Remote Senior ServiceNow Developer

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology-driven department, seeking a motivated Senior ServiceNow ITOM Specialist to join an established ServiceNow implementation team.

This ICF ServiceNow team currently supports a federal client providing Agile delivery with a high focus on applying ServiceNow best practices to enable data governance strategy and... maximize the reuse of common data elements to maintain high data quality.

The Senior ServiceNow ITOM Specialist will be part of an established team supporting a federal client with the implementation of the ServiceNow IT Operations Management Suite, specifically Service Mapping, Event Management, and Orchestration. The ITOM Business Analyst will be responsible for leading traditional Agile ceremonies, grooming backlogs for multiple workstreams, and acting as the liaison between the client and the Agile team. The ServiceNow Business Analyst will serve as a translator between technical teams and the client’s business community to collect, clarify, analyze, and translate business requirements into documentation and conceptual design from which applications and solutions are developed.

This position will be working directly with stakeholders and will require the ability to communicate effectively via phone and web conferencing as many stakeholders work remotely.

In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.

Bachelor’s Degree

5+ years experience in a fast-paced application development environment

4+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)

2+ years of experience with the ServiceNow Platform

4+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback

2+ years of experience with the ServiceNow ITOM suite

US Citizenship required due to federal contract requirements

Solid understanding of various software development cycles (e.g., Agile, Waterfall, etc.); knowledge of requirements management, and configuration management methodologies, along with corresponding support tools, i.e., Conceptual understanding of Object-Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .Net) and approaches (such as modularity and SOA)

Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand

Good understanding of basic system technologies as they relate to the project deliverables

Ability to maintain project plans, resourcing schedules, and forecasted activities

Experience with business process mapping and the use of project management software

Ability to provide technical assistance and troubleshooting by effectively responding to inquiries

Experience thriving in ambiguous software development environments

We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. Nationwide Remote Office (US99