Senior ServiceNow Developer

Lumen Inc

Lumen Inc

Honolulu, HI

Posted 10 days ago

  • *About Lumen**

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumens network, edge... cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at , LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

  • *The Role**

Partner in a team environment and be able to independently lead the design, development, coding, testing and debugging of new cloud-based software or significant enhancements to existing complex software in support of Lumens Digital Communications area.? Develop solutions across many disciplines and be responsible for explaining solutions and procedures.? Lead others in the application of principles, theories and concepts and use methodologies, tools, documentation processes and test procedures to complete projects related to complex software.

  • *The Main Responsibilities**

This position has expertise in translating IT requirements in the design, development, and assembly of components to create custom information systems.

Typical examples of the deliverables are functional and technical designs, models, components, code, unit tests, and documentation.

Provide technical direction in the creation, delivery, and integration of multiple and moderately complex software solutions.

Understand how ServiceNow can effectively enable our customer solutions to become more efficient and configure the platform to achieve measurable benefits.

Work within the Digital Communications space to provide enhanced digital experiences to our customers which may include chat, email/sms notifications, systems integrations, and other customer facing UI experiences.

Assist in building and maintaining internal technical documentation, manuals, policies, and processes.

Develop and implement ServiceNow solutions to meet business needs

Explore and evaluate new and approved technologies.

Consult on the application of existing and new, approved technologies to develop solutions.

Provide troubleshooting for integration management, security, and application issues.

Capable of working independently, as well as with team members on different teams and in different locations.

Working closely with IT and business partners to develop new and enhance existing capabilities in accordance with ITIL best practices.

Establish the current and future use of practice, metrics, and methodologies to determine current and future solutions.

Work with Product Development, QA Analysts, Product Owners, and other cross-functional resources to define and deliver business impacting projects.

Actively participate in all relevant agile ceremonies for each project iteration.

  • *What We Look For in a Candidate**

7+yrs of software development experience

5+ years of related ServiceNow development experience

Experience with the ServiceNow solutions and modules like ITSM, CSM, SOM, KM with demonstrated UI ability

Experience in Performing code reviews with other team members in a reviewer capacity.

Experience creating systems integrations and process automations.

Experience with the ServiceNow scripting

Experience in technical mentoring and guidance to less experienced software Engineers.

Experience with a Continuous Deployment/Continuous Integration approach.

Experience with JavaScript, XML, HTML, CSS, and web service integrations using Kafka, Yaml, JSON, REST, SOAP

Familiarity with the ServiceNow Workflow Designer, App Engine Studio, Assignment Rules, Service Catalog, UI Builder/NOW Platform, Next Experience UI.

4+ years of experience with application integrations such as RESTful Web Services, File/Data transfers, etc.

Preferred Requirements

ServiceNow developer certification is a plus

Experience with ServiceNow chat and notifications a plus

3-5 years of experience with Agile Development Methodology.

3-5 years of experience working with both relational and non-relational databases.

3-5 years of experience building ServiceNow UIs leveraging the different available UI technologies.

Project-based experience, preferably in ITSM, ITBM and ITOM technology.

Solid experience in requirements gathering, including experience in creating processes documentation.

Excellent communication skills (written and verbal) with strong presentation and facilitation skills (Visio, Word and PowerPoint proficiency).

Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.

  • *What to Expect Next**

Requisition #: 329538

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on whats included in these checks can be found in the Post Offer section of our FAQ page ) . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

  • *EEO Statement**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

  • *Disclaimer**

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

  • *Salary Range**
  • *Salary Min :**


  • *Salary Max :**


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. )

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions

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