ServiceNow Administrator

CorGTA Inc.

CorGTA Inc.

Toronto, ON, Canada

Posted 10 days ago

Location Address: Hybrid (mostly remote, may be required to come in office on an adhoc basis for meetings)

Contract Duration: 6 months

Number of Positions: 2

Scheduled Hours: Monday to Friday, 9am-5pm

Story Behind the Need:

The GET - Service Management Technology team provide services to IT technology and runs ServiceNow. Reporting to the Manager of the bank's ServiceNow Support, the Application Support Analyst will be supporting a new project based in LATAM Central America that is responsible for delivery, maintenance and support of the enterprise ServiceNow application.

Candidate Value Proposition:

The successful candidate will have the opportunity to work within the bank. We are technology partners who help the business transform how our employees around the world work. You can play a critical role in evolving the process around ITSM on a global scale; as well as promote the automation of service management, which increases quantifiable employee & clients’ satisfaction by... resolving the issues efficiently and implementing changes properly.

Typical Day in Role:

  • Responsible for delivery, maintenance and support of the enterprise ServiceNow application in a fast-paced environment.

  • Troubleshooting and root cause analysis to address bugs or finding workarounds or other methods to solve problems.

  • Primary focus is the day to day operations, new project initiative involvement and stability of the existing deployed modules

  • As part of your directive to ensure system availability, you may potentially be required to use a 24x7 rotational pager.

Candidate Requirements/Must-Have skills:

  1. 3+ years of hands-on technical working experience as a ServiceNow Administrator in a medium or large enterprise organization.

  2. 2+ years of hands-on working experience as a member of a medium or large sized help desk

  3. 2+ years of hands-on experience with the following ServiceNow modules: Incident, Problem, Change, Service Request, Hardware Asset Management; Configuration Management Database (CMDB); Field Service Management and Knowledge Management.

Nice-To-Have Skills:

  • Bilingual in English/Spanish is a plus.

  • Completion or in the process of completing the ServiceNow System Administrator certification is an asset.

  • Knowledge and understanding of Java scripting is a definite asset.

  • ITIL Foundation v.3 or v.4 certification.

Soft Skills:

  • Strong communication skills (verbal/written/presentation) skills with technical peers or business stakeholders.

  • Good time management skills in order to succeed with shifting priorities over multiple assignments on projects/programs.

  • Ability to work as part of a team, as well as work independently or with minimal direction.

Best vs. Average Candidate:

  • Knowledge and experience with the CreateNow app in ServiceNow

  • Team player

CorGTA Inc. Salaries
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