ServiceNow Developer

Job Description:

Managers Notes...

API - email actions, UI, workflow

5-10 years of experiecne

adding fields.

Incidents/requests. CMDB (not needed)

knowledge base change managent

ITAM

scripting workflow.

catalog functionality

3 days in the office

A ServiceNow Developer is an individual who is trained and skilled in the various aspects of

designing, developing, and implementing solutions based on ServiceNow technologies. Such

individuals are often responsible for identifying business requirements and creating technical

solutions.

Qualifications/Skills:

• ServiceNow development, management, design and administration experience

(Minimum 5+ years).

• Experience developing a custom service portal (Minimum 5+ years).

• Knowledge of ITIL processes (Incident / Problem Management, Request Management,

Change Management).

• Ability to work independently or in a team setting with minimal supervision.

• A strong desire to learn new technologies and passion of creating elegant solutions

• Experience preparing reports and custom dashboards

• Knowledge and experience with Performance Analytics

• Configure out-of-the-box workflows and create/maintain custom workflows

• Integrate ServiceNow application(s) with third party systems/applications via APIs

• • Administration of Knowledge Base experience preferred

Responsibilities:

• Developing, installing, and troubleshooting ServiceNow applications.

• Integrating it with other programs.

• Training, documentation, and support.

• Troubleshoot bugs, fix defects, and support users of applications developed by the

enterprise application development team.

• Train and provide knowledge transfers to new members of the team

• Perform code reviews to ensure that the quality bar is being met with regard to coding

standards, integration, extensibility, and security.

• Assist in maintaining detailed documentation of application design and code generation

techniques used to train other developers on ServiceNow system software.

• Support Go live and hyper care phases.

• Does Technical Assessment of new plugins installation and configuration to setup

business process.

Certifications Preferred

• ServiceNow – Certified System Administrator

• ServiceNow – Certified Application Developer

• ServiceNow – Certified Implementation Specialist ITSM (CIS-ITSM) - Good to Have

• ITIL Foundation – Good to Have