ServiceNow Production Support and Administrator (Hybrid)




Posted 10 days ago

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Codeforce 360, is seeking the following. Apply via Dice today!

Career Opportunity...

Job Title: ServiceNow Production Support and Administrator (Hybrid)

About CodeForce 360

Making a career choice is amongst the most critical choices one can make, and it's important for the choice to be calculated with factors such as a company's run of success since its inception and more. But, when you come across a company that has reputation proven with nothing but an illustrious run of success since the day it began, you don't need to think of anything else. That's precisely what some of our employees and prospective employees think when they came across CodeForce 360.

Position Overview

ServiceNow Production Support and Administrator (Hybrid)


Role Description:

  • ServiceNow Administrator / Release Engineer: Responsible for platform administration, configuration, customization, and user support. Responsible for ServiceNow Code migration for all releases for ServiceNow deployments.
  • Production Support Specialist: Primarily focused on incident management, issue resolution, monitoring and continuous improvement of the ServiceNow Platform.


  • Platform configuration and customization based on business requirements
  • User support and issue resolution related to the ServiceNow applications
  • Assist with ServiceNow HI Support Cases ownership
  • Proactively monitor platform health and improvements
  • Responsible for code migrate / Agile releases of ServiceNow deployments
  • Assist with upgrades / cloning
  • Quarterly Application Version upgrades
  • Mid Server administration
  • Communicate ServiceNow Changes/Upgrades/Maintenance

Production Support:

  • Incident management and troubleshooting for ServiceNow related issues
  • Timely response and resolution of user-reported problems
  • Coordination with cross functional teams to address INCs and PRBs
  • Identification of root causes and implementation of preventive measures
  • Documentation of incident resolutions and best practices
  • Participation in continuous improvement initiatives
  • Assignment of Peer Review Tasks


  • 3+ years of experience in ServiceNow platform
  • ServiceNow experience and skillset: Platform configuration, customization, user support, HI Support, change/updates/maintenance, Incident management and troubleshooting
  • ServiceNow ITSM
  • ServiceNow Code migration / Agile releases of ServiceNow deployments
  • MidServer administration

Certificates: ServiceNow ITSM

Languages: English

Is Security Clearance Needed?: No

How To Apply

Job ID: JPC - 165258

For more information, please contact below:

Pavan Uyyala

Qualified individuals will be contacted for an interview

Dice Ratings
Rating: 3.3   Reviews: 4
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