ServiceNow Admin || Las Vegas, NV

HCL Global Systems

HCL Global Systems

Las Vegas, NV

Posted 10 days ago

Required Skills:

ServiceNow Implementation, CMDB, dashboards, reporting...


Duties, Scope of Work, and/or Milestones

  • Position will function as a subject matter expert in ServiceNow and Project lead for several ServiceNow projects, including CMDB, Resource Manager, Reporting, and Dash boarding.
  • This role will be working in conjunction with the department’s subject matter experts to provide support for enhancement requests relating to the assigned ServiceNow projects.

Milestone Deliverables:

  • First draft of Resource Manager Dashboard due within two weeks
  • Final draft of Dashboard and all required reports due within 1 month
  • Project Plan to Operationalize CMDB due in 1 month
  • First Draft of CMDB Process Plan due within 60 days
  • Other ServiceNow deliverables will be discussed as time permits

Daily/Weekly expectations:

  • Lead meetings for each project daily/weekly
  • Meeting notes using our template will be sent out within 24 hours of each meeting
  • Timelines and deliverables will be met as indicated in project plan
  • Roadblocks will be reported to the supervisor for each project, no later than the Wednesday project meeting

Additional overview:

  • Works with ServiceNow support team on new or modifies existing applications within the platform.
  • Plans and develops test data to validate new or modified applications within the platform.
  • Evaluates alternative solutions and recommends and implements appropriate applications design.
  • Interviews functional and technical staff to gather documentation required for analysis of current system application requirements.
  • Contributes to the efficiency and effectiveness of the team’s service by offering suggestions or direction as a member of the team.
  • The successful candidate must work be able to work independently and as a Team. ServiceNow Admin || Las Vegas, NV (Need Locals
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