ServiceNow Engineer

ServiceNow Engineer (In-person/remote; Reston, VA) Pioneers. Innovators. Professionals. TechINT Solutions Group (TechINT) is recognized for its knowledge and experience in providing innovative technology exploitation, operational intelligence, counter unmanned aerial systems and cyber security. TechINT Solutions Group has developed a unique analytical methodology to understand current and... emerging technology that can be co-opted for nefarious purposes. Our innovative analytical methodology helps identify key variables indicative of illicit use or planned illicit use technologies.

TechINT Solutions Group is looking for a ServiceNow Engineer to work onsite in Reston, VA, or fully remote supporting DHS's Continuous Diagnostic & Mitigation (CDM) Program. Job# TI1047

Responsibilities include, but are not limited to: Design, deploy, operate, and maintain CDM tools and new capabilities in enterprise on premise and Cloud environments Develop installation, configuration, and deployment methods including scripting, use of APIs, orchestration, automation, and database services to support the integration and configuration of CDM applications and security technologies. Work with architects, integration engineers, and developers to design solutions and improve data quality, security, and compliance or extend current capabilities and offerings to customers. Work closely with management support teams and operations teams to establish and document requirements to complete implementation and configuration tasks. Assess system designs to validate them against expected technical parameters. Create solutions to improve data quality, security, and compliance or extend current capabilities and offerings to customers. Identify, analyze, define, and coordinate user, customer, and stakeholder needs and translates them into enterprise hardware and software requirements. Identify and manage solution dependencies with other systems and elements of the enterprise IT infrastructure. Identify technical risks and develop mitigation strategies. Perform functional, requirements and product analysis, assist to establish interface definitions and translate customer needs into hardware and software requirements. Perform data validation, analysis, warehousing, and data mining. Accomplish extract, transform, and load operations to retrieve enrichment content from existing hardware, software, system boundary inventories. Develop and maintain detailed installation documentation and SOPs as required. Ability to troubleshoot broad-ranging issues (operating systems, network, firewall, COTS products, access, and authentication). Provide tool operations and maintenance support, Tier 3 customer support, and act as the subject matter expert. Provide Tier 3 support to customers and act as the subject matter expert. Provide mentoring and support to other engineers.

Requirements Strong analytical skills to enable effective troubleshooting 3-5 years of experience in Information Technology Experience administering ServiceNow in an enterprise environment including data management, service automation, core application administration, creating workflows, database administration, process automation, scripting and application tool maintenance Experience leading technical discussions with internal and external customers

Preferred Qualifications ServiceNow Certified System Administrator Certification; additional Mainline certifications preferred Experience with 3rd party tool integration using APIs and Database connections In-depth experience with integrated security system architecture using general IT security concepts, network security and monitoring practices/methodologies Experience presenting material to senior management level and proficiency in the use of Microsoft Office applications Applicable Vendor Certified Administration certification is a plus Security+ and/or equivalent related IT Certification Effective communications skills, both oral and written Experience in one or more scripting or programming language: Python, Java, UNIX shell, PowerShell Understanding and use of Microsoft SQL database, database definition, procedures, and advanced SQL Understanding of security design, network security architecture, network topology, and understanding of TCP/IP protocols; OSI model Experience with DHS Continuous Diagnostics and Mitigation (CDM) a plus Experience with AWS Cloud, Azure Cloud, or Cloud implementations and environments Extensive experience analyzing information technology and system risk in complex environments and articulating results (verbal/reports) to all levels of management Ability to research and address information security issues as required as an authority on the subject Office work, typically sedentary with some movement around the office.

Security Clearance Requirements Ability to obtain and maintain DHS suitability Candidate is required to be a US Citizen (non-dual citizenship) with the ability to obtain DHS Suitability.

Benefits TechINT Solutions Group recognizes the need to support the well-being of our team members which is why we offer 15 personal days plus 10 paid federal holidays per year which will grow over time. We offer above industry standard medical, dental, vision, and life insurance plans along with a competitive 401k retirement plan to ensure we help support you, your family's well-being, and your retirement strategy as you grow with TechINT

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

TechINT Solutions Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by TechINT Solution Group, or (c) consistent with TechINT Solutions Group's legal duty to furnish information. 41 CFR 60-1.35(c) This is a full time position Clearance Required: Public Trust Work Experience: Mid level

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