ServiceNow Developer



Boston, MA

Posted 9 days ago

~ Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders

Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes... Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution Draft technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement

Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization Develop required integration components (SSO, LDAP, etc.) with multiple systems Develop required portal components Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution Juggle multiple and complex projects/initiatives

Promote continuous improvement practices for delivery/engagement materials Support specific sales activities when required Provide training and mentoring to other members of the Crossfuze Delivery team upon request

~ Understand HAM and SAM processes ~ Excellent communication skills and a strong personal commitment to quality service ~ Ability to work independently and as a team ~ Ability to work remotely and with remote resources as needed ~ Ability to work with different personalities with varied skill levels ~ Ability to understand and implement complex end-user requirements ~ Ability to effectively organize work across multiple projects ~5+ years of experience implementing, configuring, and customizing ServiceNow ~ Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, TCP/IP, etc.) ~ Strong understanding of ITIL methodologies, IT architecture, JavaScript and web software design principals ~ Working experience with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog) or Specific process area. ~ Working knowledge of relational databases ~ Directory service integration experience (Active Directory, LDAP, etc.) ~ Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0) ~ Web Services integrations (REST) ~ Familiar modifying workspaces with UI builder ~ Must hold 4 current ServiceNow certifications

The quality of work is more important than when or where it gets done.

On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it's up to you Flexible remote work options Additional PTO day for mental health Competitive paid time off Half-day Fridays

~ Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits. ~ Paid maternity and paternity leave for biological birth and adoption ~ Newborn, adoption and fertility assistance ~ Competitive training & development programs ~401(k) with employer match ~10 days toward bereavement leave

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law

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