ServiceNow Lead Consultant

Position Overview -

As a founding UK ServiceNow partner, Computacenter’s ServiceNow Centre of Excellence has unmatched experience in helping customers maximise the benefits of the ServiceNow platform. We are a team of highly skilled Architects, Project Managers, Lead/Business Process Consultants and Technical Consultants responsible for helping Computacenter and our customers maximise the benefits of the ServiceNow Platform.

We are an Elite ServiceNow partner and use the experience from hundreds of enterprise deployments of the Now Platform to help customers achieve successful transformation outcomes.

Responsibilities

Providing advice and guidance to the customer on the best approaches for implementing ServiceNow in terms of:

• ITIL best practice
• ServiceNow best practice
• Industry trends and use of ServiceNow
• Providing business analysis to understand and document customer requirements
• Establish current customer requirements and review any solutions already considered to... meet the customer’s business needs
• Finalise the requirements and agree the best approach for implementation of ServiceNow
• Managing project tasks and timelines from Computacenter’s perspective
• Be a single point of contact between the customer and internal Computacenter resources

Skills and Experience

• Relevant qualifications or accreditation's in ServiceNow
• In depth knowledge of the ServiceNow platform in ITSM and one other area
• ITIL accreditation to at least ‘Foundation’ level and are well versed in ITIL disciplines
• 3-5 years of experience in similar roles

What we will give you

• Excellent employee well-being and opportunities to make use of our remote work policy
• Generous training allowance to fund professional career
• Excellent track record in offering opportunities for progression internally
• Excellent support so you always feel as part of the team and help is readily available
• Diverse and inclusive team