Solution Architect - ServiceNow



London, UK

Posted 18 days ago


CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better... problem solving—and better solutions for our customers on a rapidly evolving technology landscape

Job Summary

We are seeking a talented and experienced Solutions Architect specializing in the ServiceNow platform to join our dynamic team at CDW. As a Solutions Architect, you will play a critical role in designing and implementing innovative, scalable, and secure solutions on the ServiceNow platform. Your expertise in data integration, security, and architecture will be instrumental in delivering successful projects and ensuring the highest level of customer satisfaction. They have an understanding of the various ServiceNow Products (ITSM, ITBM, ITOM, HR, SecOps, CSM, GRC, etc.), may have deep strengths in one or several of these, and understands how the ITIL & Agile framework can be leveraged to create best practices for the customer. Additionally, experience in enterprise level architecture, data & integration strategies especially on a green-field ecosystem would be most useful.

Key Responsibilities

  • Solution Design: Collaborate with clients and stakeholders to understand their business requirements and translate them into effective and efficient solutions on the ServiceNow platform. Design end-to-end system architectures, ensuring alignment with industry best practices and standards.
  • ServiceNow Platform Expertise: Possess a deep understanding of the ServiceNow platform, its capabilities, and its integration points. Leverage this knowledge to design and implement solutions that optimize the platform's features and functionalities.
  • Data Integration: Architect and implement data integration strategies, ensuring seamless data flow between ServiceNow and other systems within the client's ecosystem. Define data models, APIs, and integration mechanisms to enable efficient data exchange and synchronization.
  • Security and Compliance: Develop and implement robust security measures to protect the confidentiality, integrity, and availability of data on the ServiceNow platform. Ensure compliance with industry regulations, such as GDPR and HIPAA, by designing and implementing appropriate security controls and access management frameworks. Strict compliance protocols with all CDW Global IT security policies
  • Technical Leadership: Provide technical guidance and leadership to development teams throughout the project lifecycle. Mentor and coach team members on ServiceNow best practices, ensuring adherence to architectural guidelines, coding standards, and performance optimization techniques.
  • Collaboration: Collaborate closely with cross-functional teams, including business analysts, project managers, and infrastructure teams, to ensure the successful delivery of projects. Foster a collaborative environment where innovative ideas are encouraged and shared.
  • Documentation and Communication: Create comprehensive solution documentation, including architecture diagrams, technical specifications, and implementation guidelines. Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders.
  • Continuous Learning: Stay up to date with the latest trends, technologies, and industry developments related to the ServiceNow platform. Continuously expand your knowledge and skills through self-learning, attending conferences, and obtaining relevant certifications.

Qualifications, Skills and Experience

Must Haves:

  • Strong experience as Solutions Architect, with a focus on the ServiceNow platform (3+ years)
  • In-depth knowledge of ServiceNow architecture, functionalities, and modules, including Service Catalog, Incident Management, Change Management, and IT Service Management (ITSM).
  • Solid understanding of security principles, standards, and best practices in the context of ServiceNow platform deployments.
  • Proficiency in scripting languages, such as JavaScript, and familiarity with web development technologies (HTML, CSS, AngularJS).
  • Excellent analytical and problem-solving skills, with the ability to analyse complex business requirements and translate them into technical solutions.
  • Proven experience in designing and implementing data integration strategies, using APIs, web services, and middleware technologies.
  • Strong leadership and communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.
  • ServiceNow certifications, such as Certified Implementation Specialist (CIS) or Certified System Administrator (CSA), are highly desirable.
  • Knowledge of ITIL; Foundation level preferred and / or hands-on experience working in ITIL environment
  • Experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies.
  • Experience implementing systems using the Agile/Scrum methodology
  • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
  • Proven enterprise level team player and team builder
  • Strong ownership, accountability, and attention to detail in all work efforts
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize.
  • Experience with IT Application Administration

Nice to Haves:

  • Bachelor’s degree in computer science, Engineering, or a related field (Master's degree preferred) &/or proven experience as a technical consultant in complex environments.
  • Experience with DevOps, Asana and Microsoft GP & Navision
  • Experience of Technology Product Managed Services
  • Self-driven, doesn’t require micromanagement.
  • Ability to work both independently and as a member of an established team.
  • Articulate and credible.
  • Quality and detail orientated.
  • Positive attitude and influence on others.
  • Fast learner and able to adapt to new technology and keep abreast of current industry trends and practice.
  • Excellent communicator in all forms to key customer stakeholders.
  • Excellent organisation and time management skills.
  • Able to achieve potential, stay inspired and motivated.
  • Desire to retain the highest levels of accreditation around specialist focus.
  • Be genuinely excited about solving business problems
  • Passionate about technology and the impact it can have on business and our customers.

Customer Focus and Ways of Working

  • Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role.
  • Each coworker has a responsibility to ask questions when they are unsure of CDW’s values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies.
  • Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management.
  • Each coworker is required to comply with CDW’s policies relating to Information Security and Data protection, specifically to:
  • Protect all information assets from unauthorised access, disclosure, modification, destruction & interference
  • Treat the security of all information assets according to their designated information security classification
  • Ensure that they only access information assets that they are authorised to do so.
  • Adhere to the procedure for reporting any security weakness or event
  • Commit to, and participate in, personal development of information security awareness & knowledge
  • Comply with all laws and contractual obligations regarding the protection of data
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