ServiceNow Project Manager



London, UK

Posted 18 days ago

Our key Global client are looking for a ServiceNow Project Manager on a Permanent basis - Hybrid working - UK based

Role – ServiceNow Project Manager

Location – London

Job Type – Permanent

Salary – Open, Depends on experience


Use tested and effective approaches to drive projects forward with an emphasis on delivering at pace and persevering through ambiguity.

Coach, encourage and hold people to account for delivering their responsibilities within projects.

Work with the Change team to ensure 'change impact assessments' are carried out and change readiness is effectively planned for and managed as part of the broader scope of work.

Plan and co-ordinate activities and drive quality outputs across business analysis, change and product teams.

Own the project roadmap and delivery schedule , ensuring cadence is maintained and an 'action' oriented approach is adopted throughout.

Monitor and manage project risks, issues, assumptions, and dependencies whilst escalating... as required.

Ensure high standards of governance is followed and help to define/optimise delivery standards and processes.

Build strong relationships with key stakeholders across team’s.

Actively contribute to developing a positive culture of continuous improvement across the organisation.


~5+ years in a Project Management role

~ Must have ServiceNow delivery experience, plus experience of leading a complex cross-organisational project from start to end

~ Completed ServiceNow Foundations Qualification

~ Experience of working with business stakeholders across multiple businesses, markets and support functions

~ Excellent at managing upwards and outwards, with the ability to bring stakeholders 'on the journey'

~ Proven experience in facilitating workshops and program planning sessions.

~ Solid understanding of pro ject management methodologies, frameworks, processes, tools, and industry best practices

~ Experience in leveraging tools to enable project management, issue tracking and reporting.

~ Experienced in key areas of business analysis including requirements elicitation, situation analysis, use case development, process mapping, process evaluation, benefits mapping etc

~ Strong analytical skills and problem-solving skills

~ Strong experience in leading change management initiatives

~ Effective written and verbal communications including ability to explain complex concepts in simple terms to stakeholders as required.

~ Working experience in handling multiple projects / workstreams simultaneously.

~ Excellent planning and task management skills

What You Need To Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career

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