ServiceNow UKI - Senior Business Consultant-3

Job Description

Essential Job Functions

• Participates in gathering business requirements through a variety of techniques (e.g., facilitated workshops, work sessions and interviews) and prototyping business solutions (Business)
• Analyzes requirements and develops high-level and detailed business process designs to the elementary business process (EBP) level and derived logical process (DLP) level (Business)
• Supports gap analysis highlighting current state, future state, client needs, best practices and competition (Business)
• Develops standards, templates, and procedures to aid in the development of the required work products (Methodology)
• Leads a team of 4-6 company resources, in area of expertise, to conclusion of a project phase (Management)
• Reviews programs designed from high level specifications or derived logical processes (DLPs) ensuring that they meet client specifications (Technical)
• Establishes and maintains networking relationships with middle management in... client organizations (Relationship Management)
• Understands client needs and matches them to relevant services or products; manages client expectations (Leverage)
• Understands and communicates goals and critical success factors for the project; sells ideas persuasively and paces the communications properly (Communication)

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in business, computer science or related field preferred
• Five or more years of experience in business analysis and design, preferably within a consulting environment
• One to two years of relevant experience in a particular business or industry specialty area included
• Experience working with techniques and approaches for process and entity modeling
• Experience working with techniques, tools, and approaches for data cleansing and conversion

Other Qualifications

• Strong analysis and design skills
• Good communication skills
• Ability to manage competing priorities in a complex environment
• Ability to devise creative business solutions
• Ability to convey a strong presence, professional image, and deal confidently with complex business problems
• Willingness to travel

Work Environment

• Office environment
• May require evening or weekend work