ServiceNow Lead / Architect - ITOM- Dallas TX- Full time

Required Certifications:

• ServiceNow - Certified System Administrator
• ITOM certification (optional...

Job Description:

• Responsible for end to end understanding of the ServiceNow solution being delivered.
• Responsible for the management of the ServiceNow development team.
• Daily activities include running of Scrum Calls, Managing ServiceNow Development sprints, collaborating with RT local scrum master to understand priorities and provide solution oversight.
• Responsible for supporting the development of company market requirements for specific product(s) or product line(s) , services and solutions portfolios.
• Responsible for supporting new solutions and assisting in the solutions processes.
• Ideal candidate must be self-motivated with a proven track record in implementing Telecommunication / ITSM / ITOM /ESM using ServiceNow.
• Having an experience in ServiceNow implementations, designing complex multi-tenant, end to end solutions in HA.
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Working with the Pre-Sales/Solutioning team with scoping service engagements involving ServiceNow products and client systems.
• Understand customer requirements and work on solutions.
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, etc.
• Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and tools like Discovery, Orchestration, and other applications.
• Experience in managing workflows of Medium to Very Complex in nature