ServiceNow Architect

Job Title : ServiceNow Architect

Location : Paris, France - Hybrid

Job Description:

Must-Have

Technical Competency

Experience as a Senior Technical Lead / Architect.

Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations

Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow

Experience in ServiceNow custom application design and development

Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.

Experience on ITSM migraton / consolidations

Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations

Mentor and share technical knowledge/guidance to team.

Design technical solutions based on customer requirements and convert to functional requirements.

Responsible... for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.

Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards

Maintains and reviews license Data in ServiceNow and proactively report on the compliance slippage.

Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specilist and ITIL V3 foundation

Behavioral competency

Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management.

Strong abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Excellent communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts

Good-to-Have:

Evaluate the tool stability and performance and provide recommendations

Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives).

Review, and do proactive analyze and resolve application issues as needed.

Define and document best practices and strategies regarding application deployment and infrastructure maintenance

Knowledge on new servicenow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc..)

TOGAF or any equivalent certification preferred