ServiceNow Developer - ITSM



Allentown, PA

Posted 16 days ago

Req Number


Employment Type

Full time

Worksite Flexibility


Job Summary

As the ServiceNow Developer you will be responsible for assisting with the successful development of ITSM software solutions and services, in a client consulting environment.

Job Description

We are looking for a ServiceNow Developer - ITSM to assist our team and client with successful development. This position will be full-time 1+ month contract and remote.

What You'll Do

  • Develop, create, and modify general ServiceNow applications and modules with low code / no code functionality
  • Perform discovery work sessions to determine the solution requirements and produce deliverables, including mock-ups, flows, etc.
  • Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications
  • Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
  • Implement the Core System including integration components (LDAP, Discovery, MID Server, etc.)
  • Skillfully troubleshoot break/fix issues
  • Apply Agile software development practices for customizations to the platform and applications
  • Refine requirements and perform integrations with the ServiceNow Integration Hub and web services using SOAP or Rest for components such as Azure, SSO, LDAP, etc.
  • Organize and prioritize development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
  • Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
  • Effectively manage and execute high level tasks assigned via "stories
  • Support senior analysts through project(s) lifecycles
  • Manage work against an often demanding timeline
  • Communicates professionally and effectively verbally and in writing with business professionals and clients
  • Manage multiple projects concurrently
  • Work within a team environment to strive for Implementation Customer Satisfaction scores of 90% or better
  • Must be available during business hours for collaboration and other related calls which often require screensharing sessions


What You'll Need

  • 3+ years' experience functioning as a ServiceNow Administrator or Technical Consultant
  • Well versed with ITIL concepts and IT Service Management practices (ITIL v4 certified a plus)
  • Functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and flow design
  • Background in either software development or IT Service Management
  • Understanding of Agile based approach to software development
  • Working Knowledge of the SAIF Methodology
  • Ability to work remotely and largely unsupervised, and to deliver to written requirements
  • Strong attention to detail and problem-solving ability
  • Emerging knowledge of Performance Analytics, Robotic Process Automation, Database-level integrations/ETL
  • Experience in use case, functional, and user acceptance testing a plus
  • Experience with JavaScript required
  • Experience with web-based programming languages a plus - Angular JS, XML, JSON, HTML, CSS and similar are valuable
  • Understanding of relational database concepts is a must (Experience as a DBA, or similar, greatly desired, but not required)
  • Possesses the ability to integrate ServiceNow with other industry leading tools and applications via the use of Integration Hub or APIs
  • Experience with recent ServiceNow versions New York and Paris (acceptable), Quebec (ideal)
  • Responsible for promoting code / development changes from a dev environment into test via the use of update sets in ServiceNow
  • Strong team player with ability to build positive and collaborative relationships within the organization
  • Willingness to develop professionally and eager to learn
  • Domain separation experience is a plus

Physical Demands

  • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited

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