ServiceNow Programmer

University of Texas at Arlington

University of Texas at Arlington

Arlington, TX

Posted 16 days ago

Posting Details

Position Information...

Posting Number


Position Title

ServiceNow Programmer


OIT Platform Development



Job Family

Information Technology

Position Status


Work Hours


Work Schedule

Monday-Friday; 8:00am-5:00pm

Open to

External and Internal


Salary is commensurate based on qualifications and relevant experience.


Funding expected to continue

Pay Basis


Benefits Eligible


Benefits at UTA

We are proud to offer a comprehensive benefits package to all our employees at the University.

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:

University Information

The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.

Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.

Job Summary

Develops, maintains, and supports applications for the enterprise’s Internet/intranet sites. Gathers and analyzes requirements. Programs all or selected components of system applications. Documents components and applications. Develops automation techniques, programs, tests and implements customer requirements in third party applications. Handles client browser support inquiries; administers, upgrades, installs patch fixes; manages development, test and production environments for applications that provide services across campus.

Essential Duties and Responsibilities

  • Ability to collaborate with clients and mentor junior developers to effectively document the customer’s business processes and requirements and follow Software Development Lifecycle (SDLC).
  • Completes applications programming by coordinating requirements, schedules, and activities; troubleshooting development and production problems across multiple environments and operating platforms.
  • Create technical specifications and detailed software design documentation based on business requirements.

ServiceNow support:

  • License Administration/Assignment Group Administration.
  • Break/Fix issues within modules of SN. i.e. Incident, Request, Change, Knowledge, Project, Resource Management. Service Catalog Item Administration.
  • Update verbiage of email notifications. Research/Compare OOTB functionality of modules.
  • Create Service Accounts for 3rd Party Applications to connect to SN.
  • Perform platform updates and maintenance.

ServiceNow Development and Design:

  • Build Service Catalog Items as Record Producers or Workflow Items.
  • Maintain/Modify Workflows for Catalog Items as well as Process flow for Change, Idea/Demand, Project items, etc.
  • Create and Update Self-Service Portal.
  • Work with Accessibility Group on compliance issues.
  • Build and Maintain Org-charts. Create Dashboards/Homepages for Groups.
  • Create and maintain custom reports.
  • Implement new modules both in-house and in partnership with Vendors.
  • Build/Maintain Custom Applications.
  • Work with end-users, the Help Desk and IT management to troubleshoot reported problems and quickly identify potential resolutions.
  • Identify the root-cause, design and/or develop a resolution then apply a break-fix or maintenance window correction as quickly as possible.
  • Work with end-users and IT to ensure that the implemented resolution is long-term.
  • Assist OIT Training Coordinator in technical development of curriculum, including video and web-assisted courses.
  • Perform other duties as assigned.

Required Qualifications

  • Bachelor’s Degree with coursework in computing or information systems wit six (6) years of progressively responsible computer systems management and analysis experience; or any equivalent combination of education, training and experience.

Preferred Qualifications

Don’t meet every single qualification exactly? At our organization, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role and think your past experience may not align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

  • Eight (8+) years work experience in related fields or equivalent education, certifications and experience.
  • In-depth experience with the following: ASP/ASP.NET, PHP, MySQL, SQL, SharePoint, CMS, VBScript, XML, HTML, CSS, JavaScript, XSLT and UI/UX.
  • Experience in an academic environment.
  • Solid organizational and interpersonal skills, multi-task oriented.
  • Experience planning, coordinating, and ensuring adequate computing resources are available for a higher education institution or company.

Knowledge, Skills and Abilities

  • In-depth knowledge of ServiceNow.
  • General knowledge of HTML, XML, Active Directory, web browser clients, information security, relational databases.
  • General knowledge of university business processes.
  • Skill in communicating, in written and spoken form, with technical and non-technical users
  • Ability to map and streamline business processes.
  • Thorough knowledge of the methods and equipment used in electronic data processing, including system analysis and design, and computer programming techniques.
  • Solid skill in analyzing and solving complex computing problems.
  • Ability to coordinate a work team and train lower level analysts for specific tasks or assignments.
  • Has experience in design and a solid understanding of development, quality assurance and integration methodologies.
  • General knowledge of EIR Accessibility regulations including WCAG.

Other Requirements

Working Conditions

Specific job requirements or physical location of positions allocated to this classification render the position security sensitive and thereby subject to the provisions of Section 51.215 Texas Education Code.

Special Conditions for Eligibility

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

CBC Requirement

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email

Posting Detail Information

Number of Vacancies


Open Until Filled

Minimum Number of References Required


Maximum Number of References Accepted


Special Instructions to Applicants

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Requirement Questions

Required fields are indicated with an asterisk (*).

    • What is the highest level of education attained?
  • GED
  • High School Diploma
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree
  • PhD or equivalent
    • What certifications, if any, have you obtained?

(Open Ended Question)

    • How many years of professional experience do you have in the related field?
  • None/less than 2 years
  • 2 to 3 years
  • 4 to 5 years
  • 6 years or more
    • How many years of experience do you have with web development?
  • None/less than 1 year
  • 1 to 2 years
  • 3 to 4 years
  • 5 years or more

Documents Needed To Apply

Required Documents

  • Resume or CV
  • Cover/Interest Letter

Optional Documents

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