The Principal Developer applies the necessary technical breadth and depth to lead and support client’s ServiceNow journeys and elevate their business objectives. They collaborate with project team members to create simple, intuitive, easy-to-use, and maintainable ServiceNow solutions that deliver value for evolving business needs.

The Principal Developer has strong business empathy and... understands the importance of and opportunity for leveraging the ITIL framework and other industry best practices to create valuable business solutions.

As a leader among peers, the Principal Developer performs solution design reviews and is responsible for creating and managing reusable artifacts that improve the organization’s efficiency and effectiveness.

Key Areas of Responsibility

Develop across the full stack of Web technologies -Java, JavaScript, Angular.js, React, HTML and CSS

Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team

Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding

Configure the Application UI and workflows

Develop required integration components (SSO, LDAP, etc.) with multiple HR systems

Attend, participate, and occasionally lead Scrum meetings

The Principal Developer will likely have client-facing aspects, including demonstrating builds to customers and assisting with user acceptance testing

Create and implement scalable and sustainable technical solutions in accordance with requirements provided by stakeholders while maintaining platform stability, scalability, and compliance with applicable license agreements and audit policies.

Create and deliver solutions for stakeholders and/or customers addressing requirements through technical architecture in consideration of process design, ServiceNow Technical Best Practice and Standards

Collaborate and contribute on the creation, deployment and maintenance of Technical Best Practices and Standards

Ensure technical documentation is complete, consistent, high quality, on time, and deliver valued outcomes

Build trust and establish thought leadership through publication activities: Knowledge Articles, White Papers, Wiki, Community, Blogs, Templates, Capability Content, etc.

Provide mentorship and guidance to other members of the team.

Maintain curiosity and proactive familiarity with ServiceNow capabilities and share knowledge and best practice with the entire team.

Education and/or Experience Qualifications

5+ years’ experience as a developer working on the ServiceNow platform

Required Qualifications

Active TS/SCI Clearance

ServiceNow Certified System Administrator (CSA) - current or within 6 months of hire

ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) - current or within 6 months of hire

Proven experience in two (2) additional product lines beyond ITSM

Conversational familiarity with ITIL.

Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment

Experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies

Experience implementing systems using the Agile/Scrum methodology

Preferred Qualifications

Degree or equivalent, preferably in Computer Science or Information Technology

Proven experience in technical consulting roles

ServiceNow Certified Application Developer (CAD)

ServiceNow Pre-Sales Accreditations in all product-lines

ITIL v3 or v4 Foundations Certification

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