ServiceNow Technical Consultant

CAI

CAI

Allentown, PA

Posted 16 days ago


Req Number

R2242...

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

As ServiceNow Technical Consultant, you will work on ServiceNow Technical Implementations and story creation for our client in the utilities space.

Job Description

We are looking for a ServiceNow Technical Implementer and Business Process Analyst. This position will be full-time and remote.

What You’ll Do

  • Translate a customer’s need into a complete set of requirements for story creation
  • ServiceNow Technical implementations

Required

What You'll Need

  • Process development experience working with customer to develop new and evolving processes
  • Candidate should be able to work with a customer to identify and translate a customer’s need into a complete set of requirements for story creation
  • Candidate should demonstrate experience in solutioning of more than one process/method to solve a need based upon feedback and discussions
  • Experience developing training materials and training employee base on different modules such as Incident, Change, and Project Management

Preferred

  • Current Certified Systems Administrator preferred
  • ITIL certification a plus
  • Technical implementation experience with most base ITSM platform modules. Implementation of ITOM preferred

Physical Demands

  • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited

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