Servicenow BA

Role ServiceNow CSM Business Analyst

Location: Madrid Spain (2-3 days weekly onsite)

Role Type : Contract

Rate : 300-350 euros per day

Description

Main activities and accountabilities:

The SN Business Analyst we are looking for:

• Gathers, analyzes and reviews internal customer requirements, helps in maintaing a backlog in collaboration with the external vendor and other Product Owners / Business Analysts

• Helps review each demand in relation to the platform out of the box features and guarantees that if a change is necessary Servicenow best practices are followed or an alternative solution is proposed

• Provides guidance on process evolutions and platform capabilities

• Keeps up to date with regular product evolutions in their area of focus and shares relevant information within and outside the solution team

• Works in autonomy on their perimeter, involving developers, peers and management when required.

• Helps organize UATs, and works on building and updating key test... scenarios together with the external vendor.

• Proposes improvement actions on their functional perimeter

• Helps drive functional workshops with the end users, assists the vendor and the internal stakeholders and ensures key topics were addressed.

1- Specific Skills and Experience

• 4+ years Hands-on experience in the Business Analyst / Product Manager / Product Owner role on the Servicenow platform.

• Extensive knowledge and hands on experience of:

• CSM (Case Management and related processes, CSM Portal)

• ITSM (incident, request)

• Good knowledge if ITIL

• Experience of large transformation projects is a plus

Common Skills and Experience

• Experience in (co)leading workshops, preparing and running demos

• Excellent written / oral communication skills in English. Ability to adapt the communication to the audience.

• Excellent interpersonal skills, positive attitude and open mindset.

• Ability to understand and break down complex concepts in order to clarify the effort and the required changes.

• A team player used to working in a distributed multi-cultural team.