Sr. Staff Product Designer, Digital Employee Experience

ServiceNow

ServiceNow

Atlanta, GA

Posted 28 days ago


Team & Role:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the... defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Experience Design team located within Digital Technology. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

What you get to do in this role:

  • Design tools and experiences that make the business work.
  • Drive innovation, GenAI & AI/ML digital interactions that all internal employees utilize.
  • Provide strategic direction, vision, and leadership for large collaborative efforts with multidisciplinary teams.
  • Lead large, cross-product initiatives and deliver world-class product experiences that will influence the product strategy and transform how our employees work around the world.
  • Drive exceptional and innovative end-to-end user experience, design languages, and frameworks across one or more domains or key strategic initiatives.

Preferred Qualifications:

  • 10+ years of relevant design experience.
  • Experience designing AI/ML, GenAI or other related tools and experiences
  • You are a leader and an effective communicator who can collaborate productively, and bring clarity and priority to new features based on real user needs. You can give and receive feedback.
  • You take a goal-centered approach to your designs and have a good grasp of design-thinking methodologies, using empathy and critical thinking to understand and frame problems.
  • You clearly and concisely communicate ideas, perspectives, user research, design problems, and design solutions in a diplomatic and persuasive manner
  • You are able to contribute to multiple projects (at various stages) concurrently, meet deadlines, and adapt quickly to changing priorities in a fast-paced agile environment
  • You can collaborate and negotiate, weighing trade-offs between user impact and levels of effort while still ensuring quality work.
  • You have strong knowledge of UX best practices including mobile-first, responsive design and accessibility standards.
  • You can easily move between considering the forest and paying attention to the trees.

Basic Qualifications:

  • A/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields.
  • Experience participating in the complete product development lifecycle of web and/or software applications.

DTjobs

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow

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