ServiceNow Product Owner

Introduction

At RSA our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. We are a proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe.

We are currently recruiting for a ServiceNow Product Owner to join our established and experienced team here at RSA on a hybrid basis.

Your role

The ServiceNow Product Owner (PO) is a critical role within the organisation, expertly managing internal customer technology needs to deliver on CIO and IT Operations strategies. They are the lynchpin of the IT Operations product teams, responsible for setting the vision, clear goals, and KPIs for cross-functional delivery teams and suppliers, defining product requirements and roadmap, prioritising demand, and identifying product development efficiencies to maximise value.

The role will act as the front door for our key IT Service... Management (ITSM) tools, managing and prioritising complex demands (all production, maintenance and change for the platform including new features, technology updates, defects, security, capacity requirements and regulatory change), as well as effectively managing interested stakeholders.

The Product Owner will develop and manage cost models for their products to ensure IT Operations can deliver services that are efficient, flexible, and financially well-managed. You will be empowered to invest in their products based on the agreed roadmap and budget and will be seen as the subject matter expert for their product related spend.

The PO must be able to attribute delivery from their backlog to the roadmap and business and technology.

The role is also responsible for consistently and regularly assessing platform risk (infosec, service, technical debt, performance, support, incident/problem backlog, DR/BCP etc), maintaining a risk log and mitigating actions and ensuring that those who consume their platform services are aware and comfortable with any remediation being taken.

About you

You will have Practitioner-level knowledge of ServiceNow products and of service monitoring and event management practices, including technical capabilities, limitations, industry trends, engineering, and service processes.

Excellent attention to detail. Demonstrable analytical skill and proven experience of applying a systematic and disciplined approach to product development.

You will have considerable understanding of business complexity and project/platform interdependencies.

Experience of the full project lifecycle (waterfall, agile, DevOps) and a technical appreciation of IT systems and solution.

What we offer you

At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11%, looking after you now, and in the future.

We’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About Us

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

We understand that, for most, home life is a priority, so we are happy to consider all our roles on a part-time or job-share basis. We are committed to hybrid-working so if you'd like flexibility in when, where, or how you work, we’d love to hear from you.

If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.

Job Reference: UK001326