ServiceNow Administrator (System Analyst III) - NSR

Our client is the largest independent nonprofit applied science and technology organization in the world. They support a diverse spectrum of clients, from small start-up companies to multinational corporations and government agencies. Currently they are looking to add a ServiceNow Administration (System Analyst III) to their team.

• • Due to the nature of our clients work, a security clearance... may be required. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.**
• *MUST HAVE:

1. Exceptional work ethic and communication

2. ServiceNow administration experience

3. Fundamental networking and Window or Linux administration knowledge

PRIMARY FUNCTION:

Seeking a ServiceNow Administrator to support management, optimization, and integration of the ServiceNow platform. Ideal candidates will have experience administering ServiceNow IT Operations Management and IT Service Management. The ServiceNow Administrator should be able to: provide guidance and expertise in the administration and maintenance of ServiceNow Discovery; develop and maintain catalog items and associated workflows to orchestrate configuration management processes; maintain hygiene of the configuration management database (CMDB) by identifying, troubleshooting, and resolving problems; review, troubleshoot and resolve Discovery, CMDB, and other ServiceNow incidents with little direction; build and update business process and technical implementation documentation for ServiceNow; monitor health, usage, and overall compliance of the application. Additionally, successful candidates will have a fundamental understanding of networking and experience in Windows administration. Candidates with experience in Linux administration and proficiency in Javascript and Powershell are a plus.

MAJOR RESPONSIBILITIES:

· Defines requirements, analyzes, designs and implements complex computer-based information systems for research or Battelle business/management functions.

· Identifies functional needs and systems requirements.

· Performs complex systems design and analysis based upon user requirements.

· Prepares specifications from which software will be written.

· Designs, codes, upgrades, tests, debugs, implements and documents systems.

· Provides expertise in the implementation and integration of purchased software as appropriate.

· Maintains effective vendor relationships. Implements and follows-up on assigned application areas.

· Consults with, supports and trains users on assigned application system including on-call support as required.

· Assists with training of less experienced staff members.

· Maintains and enhances current professional technical knowledge, contributes to team effort, and secures client confidence to provide quality service.

REQUIREMENTS:

· Bachelor’s degree in Business Administration, Finance or Management Information; five years of experience; or an equivalent combination of education and or experience in a related field.

· Prior experience with full lifecycle enterprise projects.

· 3+ years of ServiceNow Administration experience.

We thank all applicants however only those that qualify will be contacted. Thank you!

ROC1

Job Type: Contract

Salary: Up to $48.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• ServiceNow Administration: 3 years (Preferred)
• PowerShell: 2 years (Preferred)
• JavaScript: 2 years (Preferred)

Work Location: Remote