ServiceNow System Administrator

Responsibilities

• Develop and document best practices for the County's use of ServiceNow.
• Gather requirements from the County's business units and apply ServiceNow methodology...

Drive adoption of ServiceNow by providing a stable and functional system.

• Identify and report on potential improvements in system stability and security.
• Develop and enforce best practices for security and usability of the system.
• Guide the business using best practices for system compatibility and interoperability.
• Perform peer reviews of system integrity and standardization.
• Perform capacity planning, maintain system patching, upgrades and clones.
• Develop Knowledgebase, write knowledge articles.

Skills and Qualifications

• Subject Matter Expert in ServiceNow administration, patching, cloning, security.
• Strong technical skills, ability to scope, deploy, support and maintain enterprise applications.
• Strong written and verbal communication skills with the ability to communicate effectively with technical and non-technical staff.
• Technical Writing
• The ideal candidate would have experience working in a Government environment with an understanding of a Government's administrative processes.
• The ideal candidate would have experience with ServiceNow's flow/workflow, ACLs, ITSM, ITBM, App Engine. Experience with other ServiceNow modules a plus.

Experience and Education:

• Minimum of 5 years as System Administrator experience supporting an enterprise application with thousands of users.
• Minimum of 2 years administering ServiceNow with admin level role.
• Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in Computer Information Systems, Business/Public Administration, or a closely related field