Onsite - ServiceNow Admin/SME - San Bernardino, CA

Role: ServiceNow Business System Administrator (Functional BSA)

Location: 100% onsite (San Bernardino, CA...

Duration: Long term contract

Interview: PH/Skype

ABOUT THE ROLE:

• Minimum of 5 years as Business System Administrator supporting an enterprise environment of over 10,000 staff.
• CMDB development and administration
• Drive adoption of ServiceNow.
• Subject Matter Expert with ServiceNow business processes.
• Subject Matter Expert with ServiceNow reporting and dashboards
• Timeline to start/fill? - see Additional info below
• Interview Process (how many rounds and any details)? - 1 panel video interview, 2nd may be required if deciding between candidates.
• Long-term contract possible renewal Contract Duration: 1 to 2 years (renewed annually).

Job Specs

Client is seeking a motivated contract ServiceNow Business System Administrator. The candidate will apply ServiceNow s best practices and methodologies toward helping the County adopt its current business processes.

Contract Duration: 1 to 2 years (renewed annually).

Responsibilities

• Develop and document best practices for the County s use of ServiceNow.
• Gather requirements from the County s business units and apply ServiceNow methodology.
• Drive adoption of ServiceNow.
• CMDB development and administration
• Identify and report on potential improvements in business processes using ServiceNow.
• Manage the service portfolio such as identifying services, documenting, and tracking service lifecycle from Requirements to Sunset.
• Help develop cost models and service level objectives for services.
• Perform peer reviews of operational services.
• Manage subscriptions, perform capacity planning.
• Develop Knowledgebase, write knowledge articles.

Skills and Qualifications

• Subject Matter Expert with ServiceNow business processes.
• Subject Matter Expert with ServiceNow reporting and dashboards
• Strong written and verbal communication skills with the ability to communicate effectively with technical and non-technical staff.
• Project Management
• Technical Writing
• Experience working in a Government environment with an understanding of a Government s administrative processes.

Experience and Education:

• Minimum of 5 years as Business System Administrator supporting an enterprise environment of over 10,000 staff.
• Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in Computer Information Systems, Business/Public Administration, or a closely related field.

Thanks

Ajay