ServiceNow Engineer / ServiceNow Configuration Engineer

⭐⭐⭐⭐⭐ Salary Range $90,000 - $160,000 based on Experience ⭐⭐⭐⭐⭐...

REMOTE POSITION: All States Except California

The Senior ServiceNow Engineer will focus on all aspects of ServiceNow Discovery & CMDB, including data maintenance, discovery process development and support, data source review, integration development, reporting, performance analytics, defect detection and remediation, and documentation. This role will also involve recurring assessment of business value, with an emphasis on delivering CMDB initiatives that unlock the biggest business benefit.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Lead the design and implementation of ITOM processes and solutions using the ServiceNow platform that meets cross-functional team requirements.
• Configure and customize ServiceNow ITOM modules including Discovery, Event Management, and Service Mapping.
• Develop and maintain ITOM documentation, including technical specifications, process flows, and standard operating procedures.
• Lead requirement gathering sessions and provide technical expertise to assist in defining ITOM solutions that align with business needs.
• Troubleshoot and resolve issues related to ITOM modules, ensuring optimal system performance and availability.
• Drive discussion with internal stakeholders and external vendors to ensure smooth integration of ITOM solutions with other systems and applications.
• Stay up-to-date with industry trends and emerging technologies in the field of ITOM and IT operations to proactively suggest improvements and innovative solutions.
• Provide training and support to end-users for ITOM modules, ensuring they fully understand the capabilities and functionalities of the ServiceNow platform.

QUALIFICATIONS:

• Bachelor's Degree (BS, BS) in Mathematics, Business, Economics, Engineering, Industrial Organization, Computer Science or related technical field required. Master’s Degree (MA, MS, MBA) preferred or equivalent combination of education, training and experience.
• Experience in Configuration Management DB development, CI Discovery, and CMDB integrations with specific focus on ServiceNow CMDB (5+ years)
• Deep understanding of infrastructure hardware as a whole (e.g. end-to-end infrastructure topology, networking, full data center stacks, as well as applications and services)
• Familiarity with ServiceNow Glide system for ServiceNow development (5+ years)
• Understanding of SNMP, SSH, and WMI based discovery and authentication protocols
• Fluency in JavaScript required; proficiency with Python and PowerShell preferred (5+ years)
• Knowledge with various configuration management agent types (5+ years)
• Business analytics experience in lifecycle, or other disciplines focused on data quality and integrity
• Strong familiarity with relational database concepts
• Hands-on experience in troubleshooting ServiceNow Discovery, CMDB, and IT Asset Management database structures, data management, and process enhancements
• Knowledge of ITIL fundamentals

ADDITIONAL REQUIREMENTS:

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write routine reports and correspondence. Ability to effectively present information to management and before groups.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Advanced competency in Windows operating environment using MS Office applications, e-mail and internet programs.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS :

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks.  The employee is occasionally required to reach with hands and arms.  The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Similar Job Titles:

• Systems Administrator
• Network Administrator
• IT Service Management (ITSM) Consultant
• Cloud Operations Engineer
• DevOps Engineer
• Infrastructure Engineer
• Site Reliability Engineer (SRE)
• Application Support Engineer
• Technical Operations Manager
• IT Project Manager
• Platform Engineer
• Configuration Manager
• Incident Manager
• IT Security Operations Specialist
• Automation Engineer
• Data Center Operations Specialist
• Monitoring and Performance Engineer
• Enterprise Architect
• Solutions Architect
• IT Compliance Analyst

Industry Keywords:

• ITOM
• ServiceNow
• ITIL
• Incident Management
• Change Management
• System Administration
• Network Operations
• Cloud Computing
• AWS
• Azure
• DevOps
• Automation
• Scripting
• Python
• PowerShell
• Configuration Management
• Ansible
• Terraform
• Kubernetes
• Docker
• CI/CD
• Monitoring
• Nagios
• Splunk
• ELK Stack
• Performance Tuning
• Security Operations
• Cybersecurity
• VPN
• SSL/TLS
• Load Balancing
• High Availability
• Disaster Recovery
• Data Center Management
• Virtualization
• VMware
• Hyper-V
• Linux
• Windows Server
• Active Directory
• LDAP
• SQL
• NoSQL
• Scalability
• IT Compliance
• Governance
• Risk Management
• Business Continuity
• Project Management
• Agile Methodology

Tech1

Job Type: Full-time

Pay: $90,000.00 - $160,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Application Question(s):

• Do You Have Experience with ITOM Event Management?
• Do You Have a Bachelors Degree?
• Are You a US Citizen?

Work Location: Remote