ServiceNow Admin - Growth-Minded Organization

We are desiring to recruit a proactive ServiceNow Admin to join our collaborative team at Software People, Inc. in Raleigh, NC. Growing your career as a Full-Time ServiceNow Admin is an awesome opportunity to develop exceptional skills. If you are strong in project management, planning and have the right mindset for the job, then apply for the position of ServiceNow Admin at Software People, Inc... today!

Phone/Skype Hire. MOSTLT REMOTE after onsite onboarding for NC candidates

Location: Raleigh. NC / Remote

Duration: 12+ months

The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.

Responsibilities

• Personalize and create forms and fields
• Create new applications, modules, and tables
• Activate a plug-in
• Build reports, gauges, and homepages
• Set up Service Level Agreements (SLAs) and monitor SLA workflows
• Create and track Service Catalog requests, and items with variables
• Create, monitor, modify, and publish Service Catalog workflows with approvals
• Follow the notification process back to the Business Rule
• Import data into the instance
• Create and use update sets to facilitate moving customizations between your instances
• Search, populate, and customize the Knowledge Base
• Create an Access Control Rule (ACL)
• Create global controls for attachments and cookies
• Custom scripting
• Build third party software integrations
• Answering "how to" technical and application configuration questions
• Aiding in translating business requirements into technical requirements
• Facilitating roll out of new applications and modules
• Manage the ServiceNow system upgrades that occur three times per year
• Assisting in troubleshooting patch / release management issues

The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with:

• Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
• Web applications, networks, protocols and email (SMTP, POP3)
• Basic understanding of ITIL v3 methodologies
• Understanding of enterprise IT architecture
• Working knowledge of relational databases
• Experience with database manipulation via a programming language

Experience in these areas is a plus:

• LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.
• Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.
• Web Services integrations.

Skills Needed

• Proven ServiceNow implementation experience Required 2 Years
• Web applications, networks, protocols and email (SMTP, POP3) Required 2 Years
• Basic understanding of ITIL v3 methodologies Required 2 Years
• Understanding of enterprise IT architecture Required 2 Years
• Working knowledge of relational databases Required 2 Years
• Experience with database manipulation via a programming language Required 2 Years
• Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) Required 2 Years
• Impeccable time-management and record keeping Required 5 Years
• The ability to take complex end-user requirements to code Required 5 Years
• A positive can-do attitude & willingness to learn Required 5 Years
• A strong personal commitment to quality service Required 5 Years
• The ability to work independently and with a team Required 5 Years
• LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. Highly desired 2 Years
• Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. Highly desired 2 Years
• Web Services integrations Highly desired 2 Years
• Excellent communication Required 5 Years

Benefits of working as a ServiceNow Admin in Raleigh, NC:

● Excellent benefits ● Continuous Learning Opportunities ● Attractive packageCompetitive Pay

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