ServiceNow Implementation Specialist

Job Title: ServiceNow Implementation Specialist

Company Overview...

Applied Digital is a pioneering next-generation datacenter company that specializes in providing high-performance computing cloud solutions to clients in the artificial intelligence and machine learning industries. We are committed to delivering cutting-edge technology and innovative solutions to empower our clients' AI projects. As we continue to expand and enhance our datacenter infrastructure, we are seeking a Software Implementation Specialist to play a key role in enhancing our ITSM practices/make colleagues lives easier through effective implementation of ServiceNow.

Job Description:

As a ServiceNow Implementation Specialist/Administrator, you will be responsible for the design, configuration, and implementation of the ServiceNow platform in order to streamline business processes, enhance IT service management, and improve overall operational efficiency. you will be responsible for assessing client needs, designing, configuring, and implementing Jira and other Atlassian solutions to enhance project management, collaboration, and workflow processes. You will work closely with cross-functional teams to gather requirements, design solutions, and deliver high-quality solutions within the environment.

Key Responsibilities:

• Collaborate with business stakeholders and IT teams to understand process requirements, pain points, and desired outcomes.
• Design and configure ServiceNow modules, including Incident Management, Change Management, Problem Management, Service Catalog, Asset Management, and more, to meet business needs.
• Customize and develop workflows, business rules, UI policies, and client scripts to automate processes and enhance user experience.
• Perform data integration tasks to connect ServiceNow with other systems, ensuring data consistency and accuracy.
• Develop and maintain ServiceNow reports, dashboards, and analytics to provide insights into performance and trends.
• Participate in project planning, requirements gathering, solution design, and implementation phases.
• Perform testing and validation of configured solutions to ensure they meet the specified requirements and are free of defects.
• Provide end-user training and documentation to promote proper usage of the ServiceNow platform.
• Stay up to date with ServiceNow best practices, new features, and industry trends to continually improve implementation processes.
• Collaborate with ServiceNow administrators, developers, and other stakeholders to ensure the stability and scalability of the platform.

Qualifications and Skills:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Strong understanding of IT service management processes and best practices.
• Hands-on experience with configuring and customizing the ServiceNow platform.
• Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), UI/UX design, and integration techniques.
• Ability to analyze complex business requirements and translate them into effective ServiceNow solutions.
• Excellent communication and interpersonal skills to collaborate with both technical and non-technical stakeholders.
• Project management skills to handle multiple tasks, prioritize effectively, and meet deadlines.
• ServiceNow certifications (such as Certified Implementation Specialist) are a plus.

Application Process:

If you are interested in this position and meet the qualifications mentioned above, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Note:

This job description does not limit the employee to only the mentioned duties, and additional tasks may be assigned by authorized personnel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The company is an Equal Opportunity Employer, maintains a drug-free workplace, and complies with applicable ADA regulations. Employment is "at-will" unless otherwise stated in a written contract