ServiceNow Customer Administrator - Growth-Minded Organization

We are hiring a motivated ServiceNow Customer Administrator to join our inspiring team at eGrove Systems in Carolina, NC. Growing your career as a Full-Time ServiceNow Customer Administrator is a terrific opportunity to develop vital skills. If you are strong in adaptability, people management and have the right experience for the job, then apply for the position of ServiceNow Customer... Administrator at eGrove Systems today!

Job Title: ServiceNow Customer Administrator Location: Remote (Local NC only) Duration: 12 Months+

The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies is a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow applications.

Responsibilities Personalize and create forms and fields Create new applications, modules, and tables Activate a plug-in Build reports, gauges, and homepages Set up Service Level Agreements (SLAs) and monitor SLA workflows Create and track Service Catalog requests, and items with variables Create, monitor, modify, and publish Service Catalog workflows with approvals Follow the notification process back to the Business Rule Import data into the instance Create and use update sets to facilitate moving customizations between your instances Search, populate, and customize the Knowledge Base Create an Access Control Rule (ACL) Create global controls for attachments and cookies Custom scripting Build third party software integrations Answering "how to" technical and application configuration questions Aiding in translating business requirements into technical requirements Facilitating roll out of new applications and modules Manage the ServiceNow system upgrades that occur three times per year Assisting in troubleshooting patch / release management issues

The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with: Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) Web applications, networks, protocols and email (SMTP, POP3) Basic understanding of ITIL v3 methodologies Understanding of enterprise IT architecture Working knowledge of relational databases Experience with database manipulation via a programming language

Experience in these areas is a plus: LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. Web Services integrations.

About eGrove:

eGrove Systems is a high profiled IT Solution provider to a wide clientele across the country. Our solutions include e-commerce customization, mobile app development, digital marketing and website optimization. We are always on the lookout for the right talents to join our team. You can visit the web page about us (www.egrovesys.com) for more details about our company.

eGrove Systems is an Equal Opportunity/ Affirmative Action Employer/ Minority/ Female/ ADA/ Veterans Employer.

Benefits of working as a ServiceNow Customer Administrator in Carolina, NC:

● Company offers great benefits ● Company offers career progression opportunities ● Competitive salary

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