SNOW Developer Jobs

Primary Responsibilities

• Support the standup, configuration and implementation of ServiceNow’s ITSM, OMT, TSM, and TSOM modules...

• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles

• Create, maintain and enhance Dashboards and reporting, including scheduled reports

• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)

• Coordinate and support application and platform upgrades

• Assist with design, creation and cataloging of business process flows

• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies

• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs

• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow

• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance

• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts

• Developing, configuring, and customizing the ServiceNow platform to fit business requirements.

• Troubleshoot and resolve problems.

• Orchestrate and automate tasks.

• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.

• Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members.

• Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development.

• Collaborate with cross-functional teams to to gather input to support ongoing business needs for Service Now configuration, implementation, and support.

• Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.

• Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.

• Support data migration as needed.

• Design and implement solutions following established Configuration Management policies and standards.

• Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.

• Willingness to further grow and enhance skillset from more senior developers throughout each project.

Basic Qualifications

• Requires a US Citizenship.

• Hold and active security certification that meets DOD 8570 IAT level II or higher (i.e., Security+)

• Must hold an active DoD Secret clearance.

• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support

• Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4-8 years of professional experience; or 2-6 years of professional experience with a related Master’s degree. Additional experience may be excepted in lieu of degree.

• At least 3 years of experience with the design, development, and support of technology infrastructure.

• At least 2 years of ServiceNow development.

• Experience with ServiceNow upgrades.

• The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.

• Ability to multi-task and self-assign work in a fast-paced environment.

• Strong communication skills that enable proactive and effective collaboration with a virtual team, including

the ability to clearly articulate status and present to both customers and program leadership. Candidate

shall have the ability to develop and present management level briefings.

• Demonstrate potential and willingness to learn and adapt to rapid changes in technology.

• Open to receiving mentoring from senior developers.

Preferred Qualifications

• ServiceNow Certified Application Developer

• Experience or familiarity with Agile development and testing methodology

• Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.

• Experience with JIRA, Git and Confluence.

• Understanding of ITIL foundation or ITIL certified.

• AWS cloud and ServiceNow certifications.

• Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline

• Experience working with large software systems including hardware integration and test.

• Experience working with multi-disciplinary technical development teams.

• Experience using SAFe as the agile development methodology.

• Experience moving from a legacy application to a new application

• Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.

• Experience using Kanban to improve flow on support teams.

• Experience with DevOps/DevSecOps and CI/CD implementation