ServiceNow Solutions Architect

Req Number

R2277...

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

As ServiceNow Solutions Architect, you will deliver end-to-end automated solutions and apply high level knowledge within the ITOM Suite and CMDB.

Job Description

We are looking for a ServiceNow Solutions Architect specializing in CMDB . This position will be a full-time and remote contract opportunity.

What You’ll Do

• Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications
• Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
• Explain the offerings available with ServiceNow ITOM Suite as well as CMDB
• Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
• Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
• Apply Agile software development practices for customizations to the platform and applications
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
• Effectively manage and execute high level tasks assigned via 'stories'
• Assists junior analysts through project(s) lifecycles
• Manages work against an often demanding timeline
• Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
• Flexible and has the ability to manage multiple projects concurrently

Required

What You'll Need

• Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
• 5+ years of ServiceNow Development
• ITOM Suite experience
• Solid CMDB experience
• Event Management, Discovery, Service Mapping and Orchestration
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist
• Background in either software development or IT Service management
• Ability to work remotely and largely unsupervised, and to deliver to written requirements
• Effective communication skills via verbal and non-verbal methods
• Strong attention to detail
• Problem solving ability

Preferred

• Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
• ServiceNow Admin (or higher) certifications desired (not required WITH equivalent experience)
• Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
• Understanding of Agile based approach to software development (SCRUM experience a plus)

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited