ServiceNow CSM Developer

We are excited to offer an opportunity for a skilled ServiceNow Customer Service Management (CSM) Developer to join our esteemed ServiceNow implementation team, dedicated to supporting US customers. This role is ideal for individuals who are adept at navigating dynamic environments and are committed to delivering exceptional value in alignment with our customers’ mission-critical... objectives.

Description

Join Barrage Systems: A Hub of Technology, Innovation, and Transformation

At Barrage Systems, we are passionate about delivering IT solutions and services that transform the way our clients do business. We are committed to leveraging the power of technology and innovation for clients across various sectors, including finance, healthcare, education, and government.

Join Barrage Systems to work on exciting and challenging projects in a diverse, collaborative, and supportive environment, where you can grow, learn and excel through hands-on experience, certifications, industry training and more.

Join us to create value, impact, and lasting change that moves our clients and the world forward!

We are excited to offer an opportunity for a skilled ServiceNow Customer Service Management (CSM) Developer to join our esteemed ServiceNow implementation team, dedicated to supporting US customers. This role is ideal for individuals who are adept at navigating dynamic environments and are committed to delivering exceptional value in alignment with our customers’ mission-critical objectives.

Responsibilities:

• Develop and implement ServiceNow CSM solutions in alignment with client needs.
• Lead technical solution design sessions and contribute to process improvement and documentation within the CSM domain.
• Design, code, and troubleshoot applications within the ServiceNow platform, focusing on CSM modules.
• Manage the platform and infrastructure, ensuring the smooth operation of Customer Service Management processes.
• Provide advanced support for ServiceNow CSM, including troubleshooting, bug fixes, and root cause analysis.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience as a ServiceNow Developer with a focus on Customer Service Management.
• Strong proficiency in JavaScript, ServiceNow scripting, and other relevant technologies.
• In-depth knowledge of Customer Service Management processes and best practices.
• ServiceNow Certified System Administrator and Application Developer certifications preferred.
• Familiarity with Agile development methodologies and ITIL v3 or v4 Certification preferred.
• Must be available to work from 8AM CST to 5PM CST.

Benefits Include:

• 80 hours of Vacation Time after 60 days of employment.
• 80 hours of Sick Time after 60 days of employment.
• Medical, Dental, and Vision insurance plans after 30 days of employment.
• Paid Life Insurance.

We look forward to welcoming a dedicated ServiceNow CSM Developer to our team who will contribute to our mission of driving innovation and excellence. Join us at Barrage Systems and be a part of our journey to the forefront of technology and service excellence