ServiceNow Developer (JIH5JP00002775)

ServiceNow Sr. Development Engineer provides input to multi-year roadmap for ServiceNow Platform, including consultation on platform expansion, customer growth, service implementation timing as well as lends technical expertise to platform configuration/development standards. This role works with various project stakeholder and process owners to ensure solution are sounds, cost effective to meet... business needs. Key to delivering a high level of IT Services across the region, they will provide technical leadership in the design and architecture support to mediums to large-sized projects, establish relationship with IT leaders, architecture and vendor partners to help advance IT solutions, integrations and services. This engineering development role collaborates and leads business relationship within and outside of the company.

What Will This Person Be Working On

• Maintain ServiceNow Platform
• Stay current on ServiceNow products and applicable integrated technologies
• Develop, test, and implement new capabilities on the ServiceNow DEV/PROD platform
• Troubleshoot ServiceNow related issues and manage a ticketing queue for complex or escalated issues
• Oversee and maintain performance of ServiceNow instance
• Maintain and manage large discovery environments using multiple MID servers
• Migrate code through environments and resolve version conflicts
• Create and maintain ServiceNow Portal and related widgets
• Write and maintain client/UI and server-side business logic scripts
• Develop and maintain UI Policies, Business Rules, Client Scripts, UI Macros, Data Policies, ACLs, Notifications
• Lead technical management of the ServiceNow Platform Application Lifecycle.
• Manage application lifecycle through planning and implementing a strong maintenance plan including regular cloning of QA, Dev, and Prod instances and upgrades regularly to N-1.
• Maintain synchronization of instances, coordinate with process owners and development teams, and ensure appropriate testing and release processes.
• Build orchestration workflows by leveraging features of the ServiceNow platform.

Position Success Criteria

• Bachelor’s degree or equivalent years of experience
• 10+ years of work experience on ServiceNow, Database, Enterprise Level Service Platforms
• 7-10 years of work experience in the design and implementation of IT solutions
• Advanced working knowledge with ServiceNow Platform Model
• ITIL v3 or ITIL 4 foundation level certification preferred ServiceNow Certified System Administrator (Preferred)
• ITIL Certification (Preferred)
• ServiceNow Certified Application Developer (Desired)
• Deep understanding of ServiceNow APIs especially GlideRecord
• Application integrations experience using APIs, web services, scripts and transform maps such as REST and SOAP
• Understanding of Authentication methods including SSO, LDAP, SAML
• Complex Orchestration experience and an understanding of the underlying technologies
• Strong automation skills in Workflow and Flow Designer
• Proficient in ServiceNow ITSM knowledge - Incident, Problem, Change, Knowledge, Service Catalog management processes, ITBM Agile project management and Performance Analytics/ Dashboards
• Understanding of IT Service Management (ITSM) related to common service level agreement (SLA) measurements.
• Experience with creating and maintaining scripted REST APIs with expertise in out-of-box APIs such as the Table API.
• Proficient in Active Directory logical, hierarchical organization of directory services for ServiceNow integration
• Builder/component development and Test Management and Automated Test Framework are all a plus