ServiceNow Consultant

As our ServiceNow Consultant, you will analyze trends in IT Operations. Each day, you will supportContinual Service Improvement within IT Operations through creation, deployment, & use of Dashboards, KPIs, & Metrics.

Each day, you will track stock levels and reconcile inventory data issues...

To thrive in this role, you must have extensive knowledge and experience in ITIL, ITSM, & ServiceNow.

Responsibilities:

• Create live dashboards, KPIs, Metrics for the ITSM team.
• Ensure 100% accuracy in reports to set the standards for IT.
• Work closely with the ITSM Program Process Owners to develop appropriate KPIs & Metrics (ServiceNow) for their tracks to ensure process adoption & adherence.
• Work with the Service Desk & other IT Fulfillers.

Qualifications:

• Bachelor’s degree or equivalent experience (preferred)
• Experience in IT Operations working with a variety of IT teams;
• Knowledge of ServiceNow CMDB is a plus;
• Full understanding of Performance Analytics (PA) & other reporting applications in ServiceNow
• Knowledge and experience in ITIL, ITSM, & ServiceNow Best Practices;
• Strong interpersonal skills; ability to work with diverse groups.

For this US-based position, the base pay range is $46,971.35 - $74,607.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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