SERVICENOW ADMINISTRATOR

Responsibilities

Monitor health, usage and overall compliance of ServiceNow and its applications;

Assist in building and maintaining internal technical documentation, manuals, policies, and processes;

Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits;

Coordinate application and platform upgrades;

Develop systems integrations and process automation;

Configure and maintain SLA, catalog items and their associated workflows;

General support, administration and maintenance of ServiceNow platform and associated applications;

Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.

Experience using JavaScript, XML, and HTML;

ServiceNow System Admin certification (admin or higher);

A minimum of 8 years of related work experience;

Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge... management applications;

Experience in IT service management, ITIL certification preferred;

Ability to analyze, troubleshoot and resolve complex software application related problems;

Exceptional customer service skills;

Applies standard methodology, techniques, procedures and criteria;

ITIL v3 Certification;

Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;

8-10 years experience with ServiceNow administration;

Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;

ServiceNow Certified System Administrator or ServiceNow Certified Application Developer;

Experience troubleshooting integration management, security, and application issues;

Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc .

Work Mode: Hybrid