ServiceNow Systems Architect (SA)

Security Clearance required: Secret ... Do you want to make a difference? Cognosante employees are passionate about improving people's lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?

Come Join Our Team We are currently seeking a strong ServiceNow Systems Architect (SA) who is responsible for leveraging IT Service Management (ITSM), IT Operations Management (ITOM) and other Practices.

What is the position? This position is to optimize, transform, and ensure Organizations are efficient and effective using the ServiceNow platform. Solution Architects architect customer solutions, provide support to Sales, participate in the SOW process, engage in setting standards and education on new or updated applications within ServiceNow.

What will I get to do?

• Architect or consult on the architecture of project. Responsible for ensuring the solution has long term viability vs short term gain.
• Provide support in Sales opportunities as needed.
• Participate in estimation efforts and review of Statements of Work (SOW). This includes understanding new applications and the ability to access and provide level of effort for all roles within the project.
• Maintain training and knowledge of designated applications.
• Occasional, solution development of Stories for Customer Projects
• Perform discovery work sessions to determine the solution requirements. Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNow
• Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc.
• Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
• Apply Agile software development practices for customizations to the platform and applications
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
• Working with clients to assess current state processes and tools
• Assist customers with proof-of-concept activities
• Enable ISM Delivery building efforts through development of intellectual property (IP)
• Participate in growing and enhancing internal process for successful client delivery
• Identify new opportunities to provide additional value to clients and improve business performance
• Maintain high level of client satisfaction
• Enable practice building efforts through development of practice intellectual property (IP)
• Provide training, technical consulting and mentoring to technical consultants to insure efficient use of ServiceNow capabilities

What qualifications do I need?

• Must be a US Citizen
• Must hold an active Secret clearance or higher.
• Functional and technical knowledge of ServiceNow
• 8-11 years of related experience with a bachelor's degree or equivalent experience
• 5+ years of experience in SaaS software configuration and/or development
• Functional knowledge and implementation experience of IT Service Management (ITSM), IT Operations Management (ITOM) and IT Asset Management (ITAM) frameworks and demonstrated project management skills and experience working directly with customers and clients
• Understanding of Enterprise Solutions including: Customer Service, Human Resources, Project Management, etc.
• Experience building and coding Configuration Management Databases (CMDB)
• Knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services
• Knowledge of relational databases
• Knowledge of systems and network performance and availability monitoring and analysis as well as configuration management
• Understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk.
• Experience dealing with technical end-users in a support role
• Strong desire to learn new technology
• Strong desire for career advancement
• Minimum of two ServiceNow Implementation Specialist Certification (or completion within 6 months of start of position)
• ServiceNow Certified System Administrator
• ITIL® Certification
• A high degree of passion, energy, drive and willingness to travel if required

What additional characteristics will help me thrive?

• Additional ServiceNow Implementation Specialist Certifications
• Certified Application Developer
• Experience in other ITSM systems, such as BMC Remedy, CA Service Desk, or HP Service Manager (Peregrine)
• Experience in Agile methodology

What We Offer

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:

• Ensure optimal health and productivity of our employees
• Support employee retention and attraction
• Provide work/life balance to ensure our employees succeed inside and outside of the office

Compensation

$113,927.72 - $187,981.83

The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante's total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.

Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

What We Promise

Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.

We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails ([redacted] or [redacted]).

We will never send communications through any other domain, including [redacted], [redacted] or [redacted]). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at [redacted