ServiceNow Administrator

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of... staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

What We’re Looking For:

Iridium is seeking a talented and motivated ServiceNow Administrator to join our team! ServiceNow is a cloud computing software service that provides a host of applications to our customers. As a ServiceNow Administrator, you will assist with designing, developing, building, and customizing applications as well as provide support responsibilities to end-users of the software. You’ll work closely with other IT specialists to ensure that solutions are implemented uniformly across the network. You will thrive in this role if you enjoy a fast-paced environment and have the ability to apply a technical mindset to problem solving and current process analysis.

What You’ll Do:

• Administer, configure, extend, and maintain Iridium’s ServiceNow platform
• Contribute to the team that is responsible for working closely with management and end-users to drive business performance through process automation
• Coordinate and work ServiceNow service requests daily, creating and updating all tickets in ticketing software; conduct follow up calls; perform tests and troubleshooting
• Participate in Agile software development ceremonies including sprint planning, backlog grooming, daily standups, and retrospectives
• Perform QA testing for system upgrades and enhancements
• Participate in creating and maintaining integrations between systems and execute new reporting requests

What You’ll Need to Succeed:

• Bachelor’s degree in Computer Science, Information Systems, or a related field; equivalent, relevant experience will be considered in lieu of degree
• 2+ years’ experience administering and configuring the ServiceNow platform
• Ability to configure or maintain key components of ServiceNow including groups and roles, business rules, forms, access controls, and Service Level Agreements (SLAs)
• Ability to perform maintenance activities within ServiceNow modules including ITSM (Service Catalog, Change, and Incident), Knowledge, Workplace Services, and CSM
• Experience with reporting, dashboard, and workspace creation and configuration
• Experience troubleshooting issues within the ServiceNow platform and its modules
• Experience in performing platform upgrades

Things That Would be Great if You Brought to the Table :

• Experience with ServiceNow Integration Hub
• Experience with Microsoft SharePoint or Teams Administration

We’ll also need you to:

• Be a US Citizen
• Be able to work outside of standard business hours, on occasion, as applicable

Work Environment:

This position primarily works in the company office or in a home office. The position is largely sedentary with the majority of the position sitting in a chair and working with a computer. The role uses basic office equipment including a phone, video, computer, keyboard, mouse and printer. For meetings in-person, this position will need to be able stand, walk within the office and climb stairs on occasion.

Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories.

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