ServiceNow Developer (5112)

As a ServiceNow Developer, you'll lead application development projects for a mission-critical contract to make an impact across the federal government.

We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep... understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you'll do:

• You'll provide implementation, configuration, and day-to-day support of ServiceNow
• You'll lead the design, development, and implementation of ServiceNow ITSM Pro, starting with an MVP focused on Incident Management
• You'll develop and configure ServiceNow services and solutions in line with ITIL best practice.
• You'll ensure seamless integration of ServiceNow with existing systems and automate workflows to improve service desk operations using REST/SOAP APIs
• You'll develop custom scripts and orchestrate workflows that automate processes and enhance productivity across departments
• You'll define and implement processes, policies, SLAs, and escalation procedures to improve response times and customer support
• You'll manage the ServiceNow instance, ensuring system health with regular updates, patches, and configuration changes
• You'll work closely with internal teams, including IT support and service desk personnel, to gather requirements and deliver solutions that enhance user experiences
• You'll perform thorough testing and validation of ServiceNow functionality to ensure robust, reliable performance
• You'll create comprehensive documentation for developed solutions and conduct training sessions to enable users to effectively utilize the new system
• You'll participate in agile development cycles, contributing to continuous improvement and iteration of the ServiceNow platform
• You'll contribute to the strategic planning of ServiceNow enhancements, aligning developments with the broader IT strategy
• You'll train colleagues in effective use of ServiceNow

What you'll need to succeed:

• Ability to obtain and maintain a Public Trust T4 Clearance
• Bachelor's degree in information technology, computer science, or related field
• Certification as a ServiceNow Certified System Administrator, Implementation Specialist and/or Certified Application Developer
• 3+ years of experience in ServiceNow development, including custom application creation and module customization
• Proficiency in JavaScript and other scripting languages within the ServiceNow platform
• Experience in leading projects and guiding teams
• Excellent verbal and written communication skills for both technical and non-technical audiences
• Strong analytical and problem-solving skills, with an ability to address challenges proactively.

Like we said, we are big fans of our people. That's why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don't meet every single requirement?

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification. At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you're excited about this role, but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to go ahead and apply. We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

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"EEO IS THE LAW MetroStar Systems, LLC (MetroStar) invites any employee and/or applicant to review the Company's Affirmative Action Plan. This plan is available for inspection upon request by emailing msshr@metrostar.com