ServiceNow Architect

Job Overview:The Lead/ Solution Architect will report to the ServiceNow Delivery Head. The main purpose of the position is to Lead transformation in IT & Network Operations using ServiceNow The role also involves ensuring 100% SLA adherence in project management and upholding the company's values. Job Requirements:ServiceNow Solution ArchitectureTelecom / Network fundamental understandingExperience in Telecom customer delivery Roles and Responsibilities:Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.Perform minor and major enhancements requests to a client’s ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc.Facilitate roll out of... new applications and modules in ServiceNowIdentify system deficiencies, recommend solutions as a trusted advisor to clientsPerform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operationsEnsure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducibleEnsure tool configuration consistency across development, testing and production environmentsExperience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAPFlexible and has the ability to manage multiple projects concurrentlyDeep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scriptingUnderstanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)Understanding of Agile based approach to software development (SCRUM experience a plus)Ability to work remotely and largely unsupervised, and to deliver to written requirementsEffective communication skills via verbal and non-verbal methodsStrong attention to detailProblem solving abilityOrganizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administratorsConsider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicableEffectively manage and execute high level tasks assigned via 'stories'Assists junior analysts through project(s) lifecyclesManages work against an often-demanding timelineCommunicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

Job Type: Full-time

Pay: Up to $180,000.00 per year

Schedule:

• 8 hour shift

Experience:

• Oracle DBA: 4 years (Preferred)

Work Location: Remote