FULLREMOTE- ServiceNow (Reporting Specialist)

Are you a passionate ServiceNow Reporting Specialist (FULLREMOTE) and you have a high level of English (C1) and Spanish (C1)? We have an exciting opportunity to lead and empower a multicultural team!

Job Requirements:

Technical knowledge/Accountabilities:

• Strong understanding of ServiceNow architecture and design.
• Extensive experience with ServiceNow IT service management and asset management.
• Proficiency in ServiceNow reporting and analytics, as well as in reporting tools outside the tool.
• Knowledge of ServiceNow best practices and workflows.
• Familiarity with scripting languages like JavaScript and PowerShell is desirable.
• Experience with integrations between ServiceNow and other IT systems is desirable.
• Ability to troubleshoot and resolve technical issues related to ServiceNow.
• Knowledge of ITIL principles and practices.

Experience (skills and years):

• Minimum of 3 years of experience working with ServiceNow.
• Proven track record of implementing, configuring... and optimizing ServiceNow solutions.
• Demonstrated ability to meet service level agreements, ensure efficient use of ServiceNow, and drive data-driven decision-making through reporting.
• Expertise in creating and managing reports and dashboards within and outside of the ServiceNow platform.
• Experience collaborating with internal teams and external vendors.
• Strong project management skills, including the ability to work on ServiceNow-related projects and initiatives.
• Previous experience providing training and support to end-users and IT staff.
• Documentation skills to develop and maintain process, procedure, and policy documentation for ServiceNow.
• Budget management experience related to ServiceNow costs and cost optimization.

Description of role and responsibilities:

• Create, manage, and optimize reports and dashboards within the ServiceNow platform.
• Participate in ServiceNow-related projects and initiatives, with a focus on data-driven decision-making.
• Ensure that ServiceNow is used efficiently and effectively, meeting service level agreements.
• Collaborate with internal teams and external vendors to develop and implement ServiceNow best practices.
• Provide training and support to end-users and IT staff on ServiceNow.
• Develop and maintain documentation of ServiceNow processes, procedures, and policies.
• Monitor and manage ServiceNow costs, identifying opportunities for cost optimization.
• Work with other IT teams to integrate ServiceNow with other IT systems and applications.
• Troubleshoot and resolve technical issues related to ServiceNow.
• Maintain a strong understanding of ServiceNow architecture and design.
• Implement ServiceNow best practices and workflows to optimize processes.

Conditions:

Languages: English C1 / Spanish C1.

Location: FULLREMOTE.

Schedule: Flexible. Friday intensive.

We're great, but with you we'll be even better. For this you will have:

• Budget of 1.200€ in individual training for you to use it in whatever you want (technological events, books, trainings, certifications, etc.).

• Follow-up with your team every month for continuous feedback.

• Teleworking.

• Flexible working hours to help you reconcile your professional / family life.

• Private medical insurance paid in full by Capitole.

• Flexible remuneration (restaurant tickets, transport and/or childcare).

• Andjoy (Gymforless)

• Discounts on major brands for employees (Club Capitole).

Get to know the whole family:

• Team Buildings every two months - don't miss the summer party or the Christmas dinner!

• Football team sponsored by Capitole.

• Technological communities for you to share your knowledge and ideas with the other teams, sharing internal knowledge is essential!!!!

• Last but not least, a TEAM! Don't you know us yet? Discover us!!! https://capitole-consulting.com/

See what people are saying about us https://www.glassdoor.es/Opiniones/Capitole-Consulting-Opiniones-E2060890.html

Don't hesitate to send us your profile, we are looking forward to meeting you