Service Delivery Manager - ServiceNow

Company Overview:

SoftServe is a global digital solutions company founded in 1993. We provide our services to clients across industries in the USA, Europe, APAC, and LatAm regions. We are a team of enthusiastic people who love creating bold solutions and having fun while doing it. The Low Code Platforms practice is an integral part of SoftServe Digital Platforms Group. Our team addresses the rapidly growing demand for Low Code platforms such as ServiceNow, Pegasystems, the Microsoft Power Platform, and more. We build cross-industry low-code solutions for our clients and provide advisory and implementation services.

Job Requirements:

• Proven experience working as a Service Delivery Manager on ServiceNow with a track record of successful delivery.
• Strong knowledge of IT Service Management Processes and ITIL certification preferred.
• Excellent leadership and team management skills, capable of motivating and inspiring teams to achieve results.
• Strong communication and... interpersonal skills to foster strong relationships with clients and stakeholders.
• Experience managing budgets and vendor relationships.
• Ability to drive continuous improvement and innovation to enhance service delivery capabilities over time.

Your Responsibilities:

• Manage the delivery of IT services using the ServiceNow platform, ensuring service levels are met or exceeded as per defined SLAs and KPIs.
• Build and maintain strong client relationships, understand their needs, and maximize client satisfaction.
• Lead and manage a team of ServiceNow functional consultants, administrators, developers, and support staff effectively.
• Identify service improvement opportunities, work with stakeholders, and implement changes that enhance service quality and efficiency.
• Manage changes to the ServiceNow environment, planning, testing, and implementing them in accordance with best practices and client requirements.
• Manage the budget for ServiceNow service delivery, including resource allocation, procurement, and cost control.
• Manage relationships with third-party vendors and service providers, ensuring they deliver services in accordance with contractual agreements and quality standards.
• Encourage innovation and the adoption of best practices to enhance service delivery capabilities over time.

Why Work with Us?

• Collaborate with talented personnel on design, delivery, and support of various solutions that help our clients achieve their business objectives.
• Professional development and career growth opportunities.
• Interesting consulting engagements with clients worldwide.
• The company places a strong emphasis on work-life balance and maintains an enjoyable work environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer